Numerous BSOD's. Normally caused while in sleep / putting to sleep.


  1. Posts : 14
    Windows 7 HP 64 bit.
       #1

    Numerous BSOD's. Normally caused while in sleep / putting to sleep.


    Hello Seveners!

    I have been having trouble with a BSOD for a while now. It is getting to that extent that I bare it any longer! I need help!

    Firstly, these BSOD's have been happening randomly, but normally the case is while it is in sleep, or when I put it to sleep, the screen will go black, but the laptop will refuse to actually sleep. It remains in this state of useless on-ness until either I pull the plug or it decides to BSOD.

    I have a program called Soluto, which sends the details of the BSOD to my email. It said the error code was 1000009F and the likely cause was: nt driver.

    I ran verifier.exe and restarted. Upon restarting I was constantly greeted by a BSOD informing me that there was a problem with HIDCLASS.SYS. Upon restarting with last known good configuration, I am here, looking for help! There are 6 results for HIDCLASS.SYS on my laptop, all seeming to point to AMD.

    I have attached my Minidumps from today (two BSODes), my system NFO and a picture taken of the BSOD when booting after running verifier.exe. They are zipped as one, due to the fact that uploading of NFO files doesn't seem to be supported.

    This is getting increasingly infuriating as I am constantly losing work!

    System specs can be found on my profile and in the NFO.

    I appreciate any help!

    Many thanks,

    Ben
      My Computer

  2.    #2

    What USB devices have you got installed?

    I believe we are looking at a USB device causing a bugcheck.
    Do you have a gaming mouse or any mouse drivers installed?

    HIDCLASS.SYS appears to be mainly caused by mouse drivers.

    Because a lot of driver power state failures are caused by graphics drivers I recommend updating yours as it is very outdated.
    Here's some instructions if you are unsure how to update it.

    How-To Install AMD Catalyst? Drivers For A Windows® Based System

    Code:
    fffff880`048f4000 fffff880`05302000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Sep 15 19:07:36 2011 (4E723EE8)
        CheckSum:         009C92B0
        ImageSize:        00A0E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Post back the results.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Some NTFS malfunction ....
    Code:
    fffff880`05c2ac48  fffff880`012fbff5*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
     Ntfs+0xabff5
    Caused by Panda FileShield. (c:\windows\system32\drivers\shldflt.sys)
    Code:
    fffff880`05c2b108  fffff880`019a30a7Unable to load image \SystemRoot\System32\DRIVERS\ShldFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ShldFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for ShldFlt.sys
     ShldFlt+0x40a7
    I would suggest you to uninstall Panda Internet Security, at least as a test. Use the tool available here to uninstall it: Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Driver Verifier is not needed at this stage.

    Let us know the results.
      My Computer


  4. Posts : 14
    Windows 7 HP 64 bit.
    Thread Starter
       #4

    Thedoctor44 said:
    What USB devices have you got installed?

    I believe we are looking at a USB device causing a bugcheck.
    Do you have a gaming mouse or any mouse drivers installed?

    HIDCLASS.SYS appears to be mainly caused by mouse drivers.

    Because a lot of driver power state failures are caused by graphics drivers I recommend updating yours as it is very outdated.
    Here's some instructions if you are unsure how to update it.

    How-To Install AMD Catalyst? Drivers For A Windows® Based System

    Code:
    fffff880`048f4000 fffff880`05302000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Sep 15 19:07:36 2011 (4E723EE8)
        CheckSum:         009C92B0
        ImageSize:        00A0E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Post back the results.
    I will try this now! I do use a graphics tablet, which I believe is still classed as a mouse. I also use a wireless keyboard and mouse, which may also be causing a problem. I will let you know how things go with the updating. Many thanks.

    Arc said:
    Some NTFS malfunction ....
    Code:
    fffff880`05c2ac48  fffff880`012fbff5*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
     Ntfs+0xabff5
    Caused by Panda FileShield. (c:\windows\system32\drivers\shldflt.sys)
    Code:
    fffff880`05c2b108  fffff880`019a30a7Unable to load image \SystemRoot\System32\DRIVERS\ShldFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ShldFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for ShldFlt.sys
     ShldFlt+0x40a7
    I would suggest you to uninstall Panda Internet Security, at least as a test. Use the tool available here to uninstall it: Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Driver Verifier is not needed at this stage.

    Let us know the results.
    Thanks for your help! I will try this, and hopefully it, combined with the other answer will solve my problem!

    I will keep you updated with the results.

    Kind regards,

    Ben
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    All the best. :)
      My Computer


 

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