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Windows 7: recurrent BSOD after launching games...

02 May 2014   #1
passitox

Windows 7 Home Premium Service Pack 1 (64 bits)
 
 
recurrent BSOD after launching games...

Hello

I come to you because i remarked that my PC cant run games anymore : each time i launch a game, after a few minutes, the screen blacks out and it freezes like this... the fan seems to heat a lot during the game.

i used to play those games without any problems, not long ago (january)...

so i used the windows kit to analyze a crash dump :


Code:
 

BugCheck 116, {fffffa8008f324e0, fffff8800fa066f4, ffffffffc000009a, 4}
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9cc6f4 )
 
Followup: MachineOwner
---------
 
3: kd> !analyze -v

 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008f324e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa066f4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
 
Debugging Details:
------------------
 
 
FAULTING_IP: 
nvlddmkm+9cc6f4
fffff880`0fa066f4 48ff2555b2edff jmp qword ptr [nvlddmkm+0x8a7950 (fffff880`0f8e1950)]
 
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
 
CUSTOMER_CRASH_COUNT: 1
 
BUGCHECK_STR: 0x116
 
PROCESS_NAME: System
 
CURRENT_IRQL: 0
 
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
 
STACK_TEXT: 
fffff880`021f7a48 fffff880`0414b140 : 00000000`00000116 fffffa80`08f324e0 fffff880`0fa066f4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`021f7a50 fffff880`0411e867 : fffff880`0fa066f4 fffffa80`07be2000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`021f7a90 fffff880`0414af4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`08f324e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`021f7b40 fffff880`0fd4803d : fffffa80`041142b0 00000000`00000080 00000000`00000000 fffffa80`07b1f410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`021f7bc0 fffff800`035622ea : 00000000`01f24022 fffffa80`07808b50 fffffa80`03cb9040 fffffa80`07808b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`021f7c00 fffff800`032b68e6 : fffff800`03440e80 fffffa80`07808b50 fffff800`0344ecc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`021f7c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
 
 
STACK_COMMAND: .bugcheck ; kb
 
FOLLOWUP_IP: 
nvlddmkm+9cc6f4
fffff880`0fa066f4 48ff2555b2edff jmp qword ptr [nvlddmkm+0x8a7950 (fffff880`0f8e1950)]
 
SYMBOL_NAME: nvlddmkm+9cc6f4
 
FOLLOWUP_NAME: MachineOwner
 
MODULE_NAME: nvlddmkm
 
IMAGE_NAME: nvlddmkm.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP: 533349c9
 
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
 
BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
 
ANALYSIS_SOURCE: KM
 
FAILURE_ID_HASH_STRING: km:x64_0x116_image_nvlddmkm.sys
 
FAILURE_ID_HASH: {1f9e0448-3238-5868-3678-c8e526bb1edc}
 
Followup: MachineOwner
---------
(im sorry if this isnt like in your procedure topic but i already took a long time to get those informations.)


My System SpecsSystem Spec
.
03 May 2014   #2
passitox

Windows 7 Home Premium Service Pack 1 (64 bits)
 
 

up

i tried 3 different versions of the NVIDIA pilot, and i still have the same blue screen after launching a game. it can be 10 or 20 / 30 min after i launch a game...
My System SpecsSystem Spec
03 May 2014   #3
Thedoctor44

 

Hi passitox and welcome to Seven Forums.

0x116 bugchecks aren't like any other bugchecks in a sense that they are only caused because the graphics driver and video card became unresponsive, Windows tries to reset them and if they don't respond then a bugcheck is initiated.
If they do respond your screen will flicker and a message will appear saying something along the lines of "An attempt to reset the display driver was successful".

At the moment it sounds like your GPU is failing, lets run a test.

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


Post back the result.
My System SpecsSystem Spec
.

04 May 2014   #4
passitox

Windows 7 Home Premium Service Pack 1 (64 bits)
 
 

Hi,

i cleaned the fans (hardcore task on a acer all in one pc), and it seems to be ok now, i played for a long time without any bsod ... the problem was probably this... but it wasnt very dirty so i dont understand how a few dusts can cause this...
My System SpecsSystem Spec
04 May 2014   #5
Thedoctor44

 

Let us know how it goes.
When you feel your problem has been resolved the mark the thread as solved.
My System SpecsSystem Spec
Reply

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