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Windows 7: Blue Screen of Death (BSOD) BSOD error 0x0000016

07 May 2014   #1
hemzki

Windows 7 profeshonal
 
 
Blue Screen of Death (BSOD) BSOD error 0x0000016

hii
i have a problem
my laptop (lenovo z710 ) goes blue memoty dump and an error
BSOD error 0x0000016





please help me :-)


My System SpecsSystem Spec
.
07 May 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi hemzki.

A stop 0x116 is a display/graphics related issue. For a laptop a stop 0x116 is either a GPU failure or a display driver failure.

Your computer is a laptop with a 700 series nvidia GPU. It seems to be a new one.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If it problems during furmark, RMA the laptop.

But if it is not, then it is a driver issue.

And unfortunately I dont know any driver version that works good with GTX 700 series. You may try the drivers on a trial and error basis:
  • 320.49 WHQL
  • 327.23 WHQL
  • 331.58 WHWL
  • 331.65 WHQL
  • 331.82 WHQL
  • 332.21 WHQL
  • Any other driver version after that.
Get them from Drivers - Download NVIDIA Drivers

Do a clean install on all of them. Uninstall the previously installed driver first.
Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • GeForce Experience
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download the target WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Lengthy process, but the only stable version of nvidia is 314.22 lately, which does not support 700 series GPU.

Hope one of the drivers will work good for you.
______________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007ac84e0, fffff8800513c15c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f415c )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007ac84e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800513c15c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8f415c
fffff880`0513c15c 803d560af0ff00  cmp     byte ptr [nvlddmkm+0x7f4bb9 (fffff880`0503cbb9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`02921a48 fffff880`0566b140 : 00000000`00000116 fffffa80`07ac84e0 fffff880`0513c15c ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02921a50 fffff880`0563e867 : fffff880`0513c15c fffffa80`0b442000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02921a90 fffff880`0566af4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`07ac84e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02921b40 fffff880`0573a03d : fffffa80`0d7d6510 00000000`00000080 00000000`00000000 fffffa80`0b448010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02921bc0 fffff800`031132ea : 00000000`03722072 fffffa80`0b45ba00 fffffa80`072f3040 fffffa80`0b45ba00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02921c00 fffff800`02e678e6 : fffff800`02ff1e80 fffffa80`0b45ba00 fffff800`02fffcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02921c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8f415c
fffff880`0513c15c 803d560af0ff00  cmp     byte ptr [nvlddmkm+0x7f4bb9 (fffff880`0503cbb9)],0

SYMBOL_NAME:  nvlddmkm+8f415c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  526ed93b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04848000 fffff880`05347000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 29 03:08:03 2013 (526ED93B)
    CheckSum:         00AD0AFE
    ImageSize:        00AFF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
01 Jul 2014   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by mechhead View Post
Arc,
All that aside, the issue is a 016 error, not a 116 error.
Actually, it is a 116 error, that is an obvious typo from the OP of the thread linked.

BSOD error 0x0000016 - nvlddmkm.sys

And the dump file clearly shows a BCC 116,

Code:
BugCheck 116, {fffffa8007ac84e0, fffff8800513c15c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f415c )

Followup: MachineOwner
My System SpecsSystem Spec
.

02 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 


Quote   Quote: Originally Posted by mechhead View Post
Arc,
All that aside, the issue is a 016 error, not a 116 error.
Strange!
My System SpecsSystem Spec
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