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Windows 7: Blue screen at shut down

28 Oct 2009   #1

win 7
 
 
Blue screen at shut down

Driver max installed driver for old ATI video card, Win 7 didn't recognize the card , works fine , device manger finds no problems all hardware is OK no conflicts, at shut down blue screen memory dump then the machine restarts, MACHINE COMPAQ, PRESARIO 6000 need help not a computer expert Thanks

My System SpecsSystem Spec
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29 Oct 2009   #2
Microsoft MVP

 
 

Don't use Driver updating programs - IMO they are too chancy to rely upon.
Please zip up the contents of C:\Windows\Minidump and upload/attach the .zip file with your next post.
My System SpecsSystem Spec
29 Oct 2009   #3

win 7
 
 

ok here is the minidump zip file
My System SpecsSystem Spec
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29 Oct 2009   #4

win 7
 
 

OK, this is what I've done, Installed software "BLUE SCREEN VIEW" found in SOFTWARE, forum, this automatic shows details of mini dump files which told me I had a ATI driver problem, disabled the video adapter and now my computer shuts down correctly, But I still need the 9200 radeon card to work, any solutions? Thanks
My System SpecsSystem Spec
31 Oct 2009   #5
Microsoft MVP

 
 

Can you see the screen on your computer? Then the video card is working.

I'd suggest downloading the latest ATI drivers from Advanced Micro Devices Inc. (NOT the Catalyst Control Center - just the drivers).
Then, uninstall the ATI stuff through Control Panel...Programs and Features...Uninstall a program.
Then, re-enable the video adapter.
Then, install the freshly downloaded drivers and all should be well!

Good luck!
My System SpecsSystem Spec
19 Nov 2009   #6

 
 

I think i have the same problem. I have a Compaq Presario C793tu Laptop with 1GB ram, just an intel chipset. I'm curious about the "Blue Screen View" software, is it for free?
My System SpecsSystem Spec
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 Blue screen at shut down




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