BSOD Occuring Randomly

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  1. Posts : 170
    Windows 7 Home Premium 32 bit
       #1

    BSOD Occuring Randomly


    Hello,

    Attached you will find the logs created with SF Diagnostic Tool.

    I have no idea what's causing the crashes, but Outlook 2013 is always running when it happens.

    Thanks in advance for helping me out.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {c045dc98, c000000e, 872ba860, 8bb939e8}
    
    GetPointerFromAddress: unable to read from 82dba834
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    Code:
    ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
    
    DISK_HARDWARE_ERROR: There was error with disk hardware
    
    BUGCHECK_STR:  0x7a_c000000e
    Please do the following and report the details:

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type chkdsk /R and hit enter.

    You will be prompted whether you wish to schedule a chkdsk scan at next startup, type 'Y' and hit enter. Now restart your computer and chkdsk will automatically run.

    Now go through the hard drive checks:
    SeaTools for DOS and Windows - How to Use
      My Computer


  3. Posts : 170
    Windows 7 Home Premium 32 bit
    Thread Starter
       #3

    Thank you very much for your answer.

    I ran the /chkdsk, it showed up as "not damaged".

    I downloaded the seatools for windows, ran the Short-DST and Short Generic test. No errors were found (I suppose, it returned "Test Passed").
    Should I do the DOS-test as well?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Yes, do both the short and long generic tests.
      My Computer


  5. Posts : 170
    Windows 7 Home Premium 32 bit
    Thread Starter
       #5

    During the Long Generic test, it returned "Long Generic - FAIL". What's the next step to take?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Yiu should consider replacing the HDD before it fails completely.
      My Computer


  7. Posts : 170
    Windows 7 Home Premium 32 bit
    Thread Starter
       #7

    Which means as much as buying a new laptop?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    No. Just a replacement HDD or SSD. Thet are quite easy to replace.
      My Computer


  9. Posts : 170
    Windows 7 Home Premium 32 bit
    Thread Starter
       #9

    Okay. Thank you.

    Is there something wrong with the current hard disk?

    Could you recommend a hard disk which is compatible with this pc? Currently this is a "FUJITSU MJA2250BH G2 ATA".
      My Computer


  10. Posts : 170
    Windows 7 Home Premium 32 bit
    Thread Starter
       #10

    Would the Western Digital WD7500BPVX be a good option?
      My Computer


 
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