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Windows 7: BSOD Occuring Randomly

09 May 2014   #1
Martin Dendev

Windows 7 Home Premium 32 bit
 
 
BSOD Occuring Randomly

Hello,

Attached you will find the logs created with SF Diagnostic Tool.

I have no idea what's causing the crashes, but Outlook 2013 is always running when it happens.

Thanks in advance for helping me out.


My System SpecsSystem Spec
.
09 May 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c045dc98, c000000e, 872ba860, 8bb939e8}

GetPointerFromAddress: unable to read from 82dba834
Probably caused by : memory_corruption

Followup: memory_corruption
---------
Code:
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e
Please do the following and report the details:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type chkdsk /R and hit enter.

You will be prompted whether you wish to schedule a chkdsk scan at next startup, type 'Y' and hit enter. Now restart your computer and chkdsk will automatically run.

Now go through the hard drive checks:
SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
10 May 2014   #3
Martin Dendev

Windows 7 Home Premium 32 bit
 
 

Thank you very much for your answer.

I ran the /chkdsk, it showed up as "not damaged".

I downloaded the seatools for windows, ran the Short-DST and Short Generic test. No errors were found (I suppose, it returned "Test Passed").
Should I do the DOS-test as well?
My System SpecsSystem Spec
.

10 May 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, do both the short and long generic tests.
My System SpecsSystem Spec
10 May 2014   #5
Martin Dendev

Windows 7 Home Premium 32 bit
 
 

During the Long Generic test, it returned "Long Generic - FAIL". What's the next step to take?
My System SpecsSystem Spec
10 May 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yiu should consider replacing the HDD before it fails completely.
My System SpecsSystem Spec
10 May 2014   #7
Martin Dendev

Windows 7 Home Premium 32 bit
 
 

Which means as much as buying a new laptop?
My System SpecsSystem Spec
10 May 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No. Just a replacement HDD or SSD. Thet are quite easy to replace.
My System SpecsSystem Spec
10 May 2014   #9
Martin Dendev

Windows 7 Home Premium 32 bit
 
 

Okay. Thank you.

Is there something wrong with the current hard disk?

Could you recommend a hard disk which is compatible with this pc? Currently this is a "FUJITSU MJA2250BH G2 ATA".
My System SpecsSystem Spec
10 May 2014   #10
Martin Dendev

Windows 7 Home Premium 32 bit
 
 

Would the Western Digital WD7500BPVX be a good option?
My System SpecsSystem Spec
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