BSOD 0x0000003b on 32bit colors


  1. Posts : 4
    Windows 7 Professional x64
       #1

    BSOD 0x0000003b on 32bit colors


    I get BSODs really often lately, Bug check code is 0x0000003b, it happens only with 32bit color depth, it's ok on 16bit. Also, most of the time, it happens when i play Counter Strike:Global Offensive.

    ==================================================
    Dump File : 050914-21730-01.dmp
    Crash Time : 2014-05-09 18:30:02
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`002bc46e
    Parameter 3 : fffff880`0728cf00
    Parameter 4 : 00000000`00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+22c46e
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+71f00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\050914-21730-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 291*520
    Dump File Time : 2014-05-09 18:30:54
    ==================================================



    Dump file:
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #3

    This is the zip file i got, although, i didn't get any ddos yet after uninstalling avast.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  5. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #5

    I reinstalled my OS and formatted my whole disk yesterday, i thought it will help, although i still got the blue screen, it happened instantly when i closed chrome and had CS:GO open.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {4C2C1C44-DAD7-4FEB-854F-CA3B40A568DD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C2C1C44-DAD7-4FEB-854F-CA3B40A568DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-3845582999-2977946454-2626598245</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P3.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20120511000000.000000+000</Date></BIOS><HWID>D9BB3607018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln0mUUqKYjRK3doBOKFShepLruB+EC5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      ASF!            INTEL          HCG
      SSDT            Intel_        AoacTabl
      AAFT            ALASKA        OEMAAFT 
      SSDT            Intel_        AoacTabl
      SSDT            Intel_        AoacTabl
      SSDT            Intel_        AoacTabl
      BGRT            ALASKA        A M I
      SLIC            HPQOEM        SLIC-MPC
    This is the info from MGADiag.
      My Computer


  6. Posts : 51,454
    Windows 11 Workstation x64
       #6

    Please install a genuine copy of Windows, we do not offer help for pirate versions.
      My Computers


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    Good catch John. The thread got lost in the forest.
      My Computer


 

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