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Windows 7: Random BSOD

11 May 2014   #1
Cvillain

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
Random BSOD

I have had this problem with my computer for well over a year now. However I have decided to attempt a fix now as it is getting more frequent.

My laptop randomly blue screens, and no particular program or application provokes it in anyway. The laptop can just be sitting idle, and it will blue screen. Sometimes, these blue screens only happen once every 1-5 days. Other times, it will continually blue screen as soon as I log in. However lately these are becoming more frequent, blue screening maybe 2-10 times a day on average. Again it has its good moments where it may last a few days though.

From what I have read so far, this can be a bad RAM issue. I have re-seated the memory, swapped them around, tried all combinations with just one of the RAM sticks in, and the problem still persists. I have also read that it could be related to a bad installation of Windows 7 or a faulty motherboard (hoping it's not this, so trying all other options first).

I have provided the debug report zip file from DM Log Collecter.


My System SpecsSystem Spec
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12 May 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Cvillian mate first stop is this

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set the BIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8 passes unless the errors come up straight away. Takes fair time to complete and some leave it running overnight.

If the errors come up quickly then you can stop it and you will have to test each stick and maybe in each slot to sort the bad one out.
My System SpecsSystem Spec
12 May 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The are no .dmp files present that allow us to look at the BSOD, and thus no evidence for a RAM problem.

However, looking at MSINFO I noticed a few things:

1. No HotFixes installed for Windows. Solution : update Windows fully (it appears not to be updated)
2. In this thread I advised against using Daemon Tools, as it is a very common cause of BSOD's

Your existing MSINFO shows that this tool is still installed. Solution : uninstall this tool.

Code:
DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	ASUS-G73JH\User	HKU\S-1-5-21-2934148308-335045118-3508590527-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
My System SpecsSystem Spec
.

12 May 2014   #4
Cvillain

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

Quote   Quote: Originally Posted by Golden View Post
The are no .dmp files present that allow us to look at the BSOD, and thus no evidence for a RAM problem.

However, looking at MSINFO I noticed a few things:

1. No HotFixes installed for Windows. Solution : update Windows fully (it appears not to be updated)
2. In this thread I advised against using Daemon Tools, as it is a very common cause of BSOD's

Your existing MSINFO shows that this tool is still installed. Solution : uninstall this tool.

Code:
DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	ASUS-G73JH\User	HKU\S-1-5-21-2934148308-335045118-3508590527-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
I have uninstalled Daemon Tools. Windows says there are no important updates available, however 7 optional ones, including 3 for Windows 7 64-bit. I installed these updates. A few minutes later I have gotten another BSOD; the problem persists.

EDIT: I guess I spoke too soon. Windows detected 35 new important updates after installing those 3.
My System SpecsSystem Spec
12 May 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Golden View Post
The are no .dmp files present that allow us to look at the BSOD, and thus no evidence for a RAM problem.

However, looking at MSINFO I noticed a few things:

1. No HotFixes installed for Windows. Solution : update Windows fully (it appears not to be updated)
2. In this thread I advised against using Daemon Tools, as it is a very common cause of BSOD's

Your existing MSINFO shows that this tool is still installed. Solution : uninstall this tool.

Code:
DAEMON Tools Lite    "c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun    ASUS-G73JH\User    HKU\S-1-5-21-2934148308-335045118-3508590527-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Yes well I ma not any good at dump files and I was just going on the mention that there had been some refs to memory problems so just thought it may be the obvious start point.

Having said that the last post has pulled up some other issues that I ma not familiar with and I don't think it would hurt to rub some scans if not down already such as these as at least it will or can eliminate some issues.

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer delete any rubbishthese find.
My System SpecsSystem Spec
12 May 2014   #6
Cvillain

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Quote   Quote: Originally Posted by Golden View Post
The are no .dmp files present that allow us to look at the BSOD, and thus no evidence for a RAM problem.

However, looking at MSINFO I noticed a few things:

1. No HotFixes installed for Windows. Solution : update Windows fully (it appears not to be updated)
2. In this thread I advised against using Daemon Tools, as it is a very common cause of BSOD's

Your existing MSINFO shows that this tool is still installed. Solution : uninstall this tool.

Code:
DAEMON Tools Lite    "c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun    ASUS-G73JH\User    HKU\S-1-5-21-2934148308-335045118-3508590527-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Yes well I ma not any good at dump files and I was just going on the mention that there had been some refs to memory problems so just thought it may be the obvious start point.

Having said that the last post has pulled up some other issues that I ma not familiar with and I don't think it would hurt to rub some scans if not down already such as these as at least it will or can eliminate some issues.

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer delete any rubbishthese find.
Assuming these updates do not fix my problem, I will perform these scans. I will also do the memtest before I go to sleep tonight.
My System SpecsSystem Spec
12 May 2014   #7
Cvillain

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

I have installed all updates and the problem appears to be completely resolved! Thank you so much!

If it is just having a good moment, and has another BSOD (hopefully not) I will be sure to post again.
My System SpecsSystem Spec
12 May 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Remove Daemon tools if you haven't already.
My System SpecsSystem Spec
14 May 2014   #9
Cvillain

Microsoft Windows 7 Home Premium 64-bit Edition
 
 

What the heck!

After 3 days of working perfectly (which has not happened for months!) I get another BSOD! The first thing I did was check for more Windows updates, and it found 17. I installed them, restarted, and yet another BSOD. I check for updates again, and all is good in that sector.
I thought maybe these updates were somehow being deleted so I ran a Malwarebytes scan, it picked up 4 suspicious objects. They have been quarantined; didn't help.

It is back to its old BSOD rate now. What confuses me so much is that installing all those updates deterred these BSODs for 3 days.

Ugh, what do I do next?
My System SpecsSystem Spec
14 May 2014   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

C mate run those other scans I sent too and even the Emsisoft Emergency Kit - you just need to run the Emergency and Command line scans of that suite of scans. Emsisoft Free Emergency Kit: portable malware scanner | Free removal of Viruses,Bots, Spyware, Keyloggers and Trojans

You may even need to do a system restore too to before those updates and set the updates to show them and let you choose which ones to download and install.
My System SpecsSystem Spec
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