New
#71
Also more side stepping the bad product. Here it is required to escalate the phone call if requested. Try calling or emailing the head of the company.
BSOD when gaming
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New #72
I agree with Britton30, they are trying to avoid an RMA and not giving it a proper testing. I also agree that an email to their CEO will provide you with some results. I have had to do that twice and both times the response changed and I received much better results. CEO's do not like receiving bad reports on their company, especially when it will be in public forums.
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New #73
how would i go about contacting the top brass of the company? i have looked on their website and i find only customer service and trade service e-mail and phone number.
i suspect if i e-mail the provided e-mails it will just be "overlooked" by the CS assistant
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New #74
It won't cost anything to try and you may get some results. What is the name of the company? Use Google, it will often list executives' names and emails.
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New #75
well i e-mailed customer services the following email:
"order number: xxxxxxxxxxx
RMA xxxx
status:declined
firstly i would like this e-mail elivated to the manager as i feel you response to be unsatisfactory.
from aria:
"The graphics card in question was tested using one of our test motherboards. The graphics card displayed with no issues and was stress tested using FurMark for 35 Minutes which did not produce any errors or malfunctions. Because of this I can conclude the graphics card does not seem to have any obvious faults."
Furmark is not a comprehensive GPU test, let alone 35min running the software, and on its own is not enough to check for faults with the product.
i have run furmark on this card for two hours with it showing no crashes.. yet when i game, or watch videos it crashes, freezes or the display driver stops working. betewwn myself and the higher ups at Sevenforums we have conducted hours upon hours of pc testing and GPU testing, and the tech specalists over there conclude with me, that also the GPU is to blame. (might i add are highy qualified and qork within the industry)
also is should be noted that when using my old HD6550 GPU i recive no blue screens or crashes, and likewise when i use my friends XFX r9290 i receive no errors or crashes. it only happens with my card i purchased from you.
the specalists at seven forums also agree with me that the 35min furmak is not a adequate test.
i receive error code 124 in the bsod who crashed me software which is a code for thermal OR hardware failure. i have a case with ample cooling (7fans) and have no thermal problems, we, at seven forums also proved this by using a large room fan pointed at the side of the case and it still crashed.
i believe you to think that i am unknowledgeable within the pc field, but i can assure you this is not the case, and between myself and the tech spanning over 35 years of industry experience.
unless this matter of a damaged GPU is forwarded to the manager, and elevated further if needed. then i will have no option other than to contact watchdog on the matter. also i will leave a truthful review on every uk component site or forum that i am affiliated with (also to include sites i am not affiliated with yet) of my recent experience with aria and the whole processes. which might effect future sales and reputation of aria pc.
its regrettable that it has come to this as my previuse purchases with you have been fine. but it is obvious that you are trying to avoid RMAing a faulty card which is not acceptable.
*this e-mail has been saved and noted, as will all correspondence from aria and its affiliates regarding the matter. any response can be used as evidence, supporting documents for watchdog and or reviews not limited to sites/forums/videos hosting sites, social media sites*
Reguards
David Davidson
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New #76
Remove your email address mate. Got to admit it is a good one though!
And your phone number. Remove it I mean, not it's a good one.
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New #77
Google Aria and you should find the CEO and an email address if you search hard enough. That's a good letter, by the way.
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New #78
See if Aria is not owned by Aria Taheri and his email is aria@aria.co.uk and can be contacted through Twitter at http://twitter.com/ariataheri. I would suggest with him to not threaten him, but to simply lay out the facts and what tech support said and show him they were wrong and the situation should be handled properly.
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New #79
ok i found it by typing aria CEO, not sure whether he will awnser though, he seems quite big..
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New #80
ahh yeah, you found the same one.. oops, i already sent him the same e-mail i sent to the customer service dept. SMH... wish i came back and read here first before emailing him.
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