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Windows 7: BSOD when gaming

13 May 2014   #1
demongorgan

windows 7 home premium 64bit
 
 
BSOD when gaming

hi all im having an issue with my new build.. wen i try and game i get a black screen of death, then the system restarts.. it wont happen instantly during gaming but at random times.. sometimes it happens after 5 min others after 30min-hour.

the below happens:
pc restarts
speakers make a buzzing noise and then pc restarts
game freezes and i have to alt+tab out and close
pc black screens then restarts

sometimes i here a usb connect/disconnect sound, sometimes it says display driver has stopped working.

things i have done:
uninstalled all amd drivers (once using add/remove programs and once using amd remove all drivers tool)
re-installed amd 14.4 drivers and also tried older drivers
got all the latest drivers off of gigabyte website for my mobo
added aditional fans for cooling
cleaned out the pci-e slot and de-dusted my components
removed and reseated componetns

ran chk/f and seatools for windows tool (my drive came back in full working condition)
ran memtest86+ for 10 passes (no errors found)
ran prime95 for 2 hours (again no errors or lock ups temp never went over 36c)
ran furmark for 2 hours full burn test 1366x768, AAx8 extream burn test ( again no bsod and no artifacts temp stayed constant at 67c on full load throughout test)

gpu temp never goes over 65c in CCC and i have core temp running and non of the cores seem to go over 30c when gaming
have antimalware bytes and Microsoft security essentials: ran both, no viruses or malware present

win7 64bit sp1
mobo: ga-78lmt-usb3
cpu: fx4350
ram: corsair value 4gb @1333
gpu: vtx3d r9 290-x-treme edition
psu: corsair Cx750m
hdd: seagate 500gb 7200rpm
monitor: 47" hdtv running through the HDMI 1920x1080p (running in 1366x768 though)

any idea what be the bother chaps? the only other thing is that i downloaded a windows 7 iso (as i couldn't get the official Microsoft one to work) and am currently running trial until i get paid on Friday to buy the official software so i can get my key from aria-pc



have currently set pc to do not reboot and have changed dump to small memory dump 256kb and have access to the location so waiting on next bsod,


My System SpecsSystem Spec
.
13 May 2014   #2
demongorgan

windows 7 home premium 64bit
 
 

just adding my msinfo.rar and info from who crashedme

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 13/05/2014 10:04:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051314-18564-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80052C74F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 11/05/2014 01:06:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051114-20326-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800528E8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 10/05/2014 10:01:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051014-25006-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004E2A8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 08/05/2014 22:38:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050814-30591-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80051604F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 07/05/2014 00:26:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050714-25740-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80051FA038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
My System SpecsSystem Spec
13 May 2014   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

All your dumps are hardware related, I see you have ran some tests.

Let me get some hardware guys over here for you.
My System SpecsSystem Spec
.

13 May 2014   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I assume you have installed all the latest chipset and Etron USB drivers from Gigabyte? If not do that and test it out. It may even help to reinstall the USB drivers.

Check for a BIOS update too.
My System SpecsSystem Spec
13 May 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Gary, you know more about AMD than I do, but is it possible to run Prime95 and not go over 36C?

demongorgan, Are you overclocking? If so, please set everything back to default levels, at least until we get this stable. Also, please download and install CPUz and post screenshots ( Screenshots and Files - Upload and Post in Seven Forums ) of the CPU, Mainboard, Memory and SPD tabs. On the SPD tabs you can select each Dimm Slot from a dropdown list in the upper left. We only need the Dimm Slots that are populated with ram.

Also, is it happening in all games or just a particular one?
My System SpecsSystem Spec
14 May 2014   #6
demongorgan

windows 7 home premium 64bit
 
 

thanks for the reply guys,
am not overclocking this build on cpu or gpu so everything is stock.
ive got the latest bios update the beta f5da build (tried previuse builds also)
i have all the latest drivers from the gigabyte website inc the etron 3.0 drivers (was an issue with them when i first built the machine but managed to get them reinstalled)

ive got cpu-z installed so will get those screen shots over for you, and it seems to be doing it with dx11 games, as skyrim works fine on ultra, as do my older games. but bring in titanfall and Dayz standalone and it does it. its also done it whilst watching videos before. seeing as my ram has passes 10 passes without error i thought it could have been a cpu thermal issue what with the r9 290 kicking out quite a bit of heat so i purchased some additional fans to keep things cooler.

but even with my case now cooled a lot better it still does it, and after monitoring the cpu it never seems to go over 19c whilst surfing, 23c whilst gaming and 36c on prime 95 (temp sensor error prehaps?)

only other conclusion i could come to and my original thought was a GPU failure.. but then it passed 2 hours of fumark under extreme setting ad not a single bsod or artifact which is quite frustrating to say the least. i had the card ready to RMA but if i cant find a problem with it then they aria will prob say the same thing and charge me to get it back, and a service for looking at it (good way to deter RMA's without definitive proof)
My System SpecsSystem Spec
14 May 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Is this a different system than in your system specs? Or is it another system and do you still have the system in your specs? Also, what CPU cooler are you using. Please go into BIOS and tell me the +12V, +5V and the +3.3V readings. Also tell me if your Sata controller is in IDE< AHCI or Raid mode and the timings, voltage and frequency of your ram. Also, the motherboard and CPU temps. I made the comment about temps because I have had AMD systems and never had one that would run Prime with high temps that low. But, that was a long time ago, too.
My System SpecsSystem Spec
14 May 2014   #8
demongorgan

windows 7 home premium 64bit
 
 

heres my shots from CPU-z

did you want me to download GPU-Z for sceenshots also?
My System SpecsSystem Spec
14 May 2014   #9
demongorgan

windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
Is this a different system than in your system specs? Or is it another system and do you still have the system in your specs?
ahh sorry thats my old system. i shall update it now
My System SpecsSystem Spec
14 May 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you would, please post the screenshot of GPUz. According to CPUz your card is running @ X1 instead of X16 as it should. Are you sure you have it in the right slot and fully seated?
My System SpecsSystem Spec
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