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Windows 7: IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a

13 May 2014   #1
kevvyb

Windows 7 Pro x64
 
 
IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a

Hi

Would appreciate some help with this. Have a Windows 7 Pro x64 system that has been running well for a good number of years. Inevitably had been getting a little slower but nothing I couldn't live with, although had started to think about a re-install.

However, a few weeks ago started to get BSOD IRQL_NOT_LESS_OR_EQUAL. Just happens 'randomly' whilst I'm in middle of stuff, never so far at start up. Was having to do a hard reboot each time.

Decided over last weekend to to a complete re-install in the hope that it would sort it, but alas no. Tonight, two days after re-install, got it again. But this time machine gracefully restarting.
  • Ran BlueScreenView results from first windows minidump on this install, attached.
  • DMLog Collector results, attached
  • Machine spec as per profile

Any help greatly appreciated.

Only other things that I can think of are that one of my case fans has been making noises for some while, but only when it it running hard immediately after start up. The it quietens very quickly. I checked my BIOS temps and they seemed ok as far as I can tell. Haven't checked them recently though. Will check them again now.

Also system has been overclocked from when I bought it in 2009. Not a recent change.


My System SpecsSystem Spec
.
13 May 2014   #2
kevvyb

Windows 7 Pro x64
 
 
IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a

Temps
System Temp 39 degrees C
CPU 37 degrees C
MCH (assuming this is mobo or processor core...?) 42 degrees C

Fanspeeds
CPU 1695
System 633
Power 1092
System 670

Have just enabled fan failure warning in BIOS to identify which fan is on the blink.

Don't think it is necessarily relevant but who knows:
System has been encrypted for years with Trucrypt 7.1a System drive encryption, plus disk encryption of both data disks.
My System SpecsSystem Spec
13 May 2014   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi there,

What version of Malwarebytes do you have installed?

The probable cause is one of it's drivers,

Code:
BugCheck A, {0, 2, 0, fffff80002c97a55}

Unable to load image \??\C:\Windows\system32\drivers\MBAMSwissArmy.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MBAMSwissArmy.sys
*** ERROR: Module load completed but symbols could not be loaded for MBAMSwissArmy.sys
Probably caused by : MBAMSwissArmy.sys ( MBAMSwissArmy+1c330 )

Followup: MachineOwner
Kind of odd, but there were some reports of crashes with one of the BETA versions.
My System SpecsSystem Spec
.

13 May 2014   #4
kevvyb

Windows 7 Pro x64
 
 
IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a, malware bytes

Hi

Malwarebytes Anti-Malware 2.0.1.1004

Should I report it to them?

And do you know if it is an uninstall job or if there is still some way of running MBAM?
My System SpecsSystem Spec
13 May 2014   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

That does appear to be the latest WHQL version.

Not sure if you want to try the BETA or roll back to 1.75 just to see if it makes a difference for you.

I would report it to them, they seem to be very proactive about fixing things, we have one of their community managers as a member here, but I would go to their forum for the best outcome.

I'm still running the 1.75 version myself so you might want to give that a shot.
My System SpecsSystem Spec
13 May 2014   #6
kevvyb

Windows 7 Pro x64
 
 
IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a, malware bytes driver?

Hi thanks for that. I'll give it a go. I'll download both and try rolling back first. I don't have the previous version having just purchased premium of current version.

I also can't make head or tail of their website re the beta version. Can you kindly point me in right direction?
My System SpecsSystem Spec
13 May 2014   #7
kevvyb

Windows 7 Pro x64
 
 
IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a, malware bytes driver

Is it possible that ESET could be interacting with malware bytes and causing this? Been thinking about moving to MSE with MBAM and windows firewall. ESET renewal coming up! Could save 60.
My System SpecsSystem Spec
13 May 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

This should help,

Latest Version of Malwarebytes

I'm not sure if you have to use the uninstaller but it might make things easier,

https://helpdesk.malwarebytes.org/en...-Anti-Malware-

You could try getting rid of ESET as a test, we often have to recommend switching to MSE during troubleshooting, it's the only AV that hasn't been seen to cause BSOD's, that's what I use too.
My System SpecsSystem Spec
13 May 2014   #9
kevvyb

Windows 7 Pro x64
 
 
IRQL_NOT_LESS_OR_EQUAL, error 0x0000000a, malware bytes driver?

Thanks

I just bought MBAM 2.01 premium !! I wonder if anything in that version could be causing this too. Do you use free version?
My System SpecsSystem Spec
13 May 2014   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yeah, I just use the free version, a lot of people here have the premium though.

There were a couple threads with different problems for some folks after updating to the newer version, they seem to be dwindling off as MBAM fixes things.
My System SpecsSystem Spec
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