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Windows 7: Windows 7 crashing after waking up from sleep or being shut off.

15 May 2014   #1
jordon3211

Windows 7 Professional N x64
 
 
Windows 7 crashing after waking up from sleep or being shut off.

I've been trying to fix this for a couple weeks, reinstalling windows and tests hardware and nothing. Windows will work for a couple days and then randomly it'll just crash windows after turning back on. I'm thinking it's a possible driver issue but not sure. Explorer.exe will crash too if I click on anything. It will get worse and worse until I just can't boot windows and everything is slow, can't use safe mode, can't use system repair and keyboard and mouse randomly wont work sometimes if i make it to the log in or system repair menu. I can't pinpoint the issue. I thought maybe it was memory issues from ram or HDD or even faulty motherboard.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.49
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88001149700
BCP3: FFFFF8800A08C0E8
BCP4: FFFFF8800A08B940
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


My System SpecsSystem Spec
.
16 May 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi there,

Additional information is required.

1. Download this file to your desktop or other convenient location,
download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.




This is just a guess but try turning off selective suspend,

USB Selective Suspend - Turn On or Off

A chkdsk /r would be worth trying as well,

Disk Check
My System SpecsSystem Spec
16 May 2014   #3
jordon3211

Windows 7 Professional N x64
 
 

Here's the zip. Hope it helps, i'm seriously stumped on this one. It's also a desktop I built myself a year and a half ago. Just out of nowhere started having issues. Seemingly unprovoked
My System SpecsSystem Spec
.

16 May 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

There aren't any .dmp file in your attachment. These are required to analyse the BSOD.

Follow these steps:
Dump Files - Configure Windows to Create on BSOD

Then, when the system next BSOD's, follow this:

1. Download this file to your desktop or other convenient location,
download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.



You're not using any cleaning programs are you, they will clean out the dump files.

You can try the other two suggestions above for now.
My System SpecsSystem Spec
16 May 2014   #5
jordon3211

Windows 7 Professional N x64
 
 

Quote   Quote: Originally Posted by derekimo View Post
There aren't any .dmp file in your attachment. These are required to analyse the BSOD.

Follow these steps:
Dump Files - Configure Windows to Create on BSOD

Then, when the system next BSOD's, follow this:

1. Download this file to your desktop or other convenient location,
download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.



You're not using any cleaning programs are you, they will clean out the dump files.

You can try the other two suggestions above for now.
Sorry, It's set to create one and in the original problem signature it said it made one but the folder was empty. Next time it crashes i'll post it. Any other info is in my original post. My computer is usable for now, but i'm afraid if I leave it shut down or put it to sleep over night that it will start crashing and getting worse until I have to re install windows again

Edit: You may be right I did you a cleaning program recently, i've been cleaning and scaning the registry and windows files for corruption constantly after reboots. they seem to go haywire after it starts acting up until the hard drive just isn't recognizable anymore. I'll stop using the cleaning tool and only use the scans so I don't erase it again.
My System SpecsSystem Spec
16 May 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

You can try the chkdsk /r and turning off selective suspend I mentioned in my first response.

Leave the cleaning alone for now.
My System SpecsSystem Spec
16 May 2014   #7
jordon3211

Windows 7 Professional N x64
 
 

Quote   Quote: Originally Posted by derekimo View Post
You can try the chkdsk /r and turning off selective suspend I mentioned in my first response.

Leave the cleaning alone for now.
I tried the check disk once before but it came up clean, same for memtest, ran different occasions for about 10 passes each. I'm guess it's maybe driver issues, hopefully not motherboard failure
My System SpecsSystem Spec
16 May 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Alright, well we wait for the next crash for the dump file then.
My System SpecsSystem Spec
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 Windows 7 crashing after waking up from sleep or being shut off.




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