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Windows 7: Monitor going to sleep then BSOD and reboot. .DMP can someone read it?

16 May 2014   #1
Dvick

Windows Home Premium 7 32 bit Version 6.1.7601 SP1 build 7601
 
 
Monitor going to sleep then BSOD and reboot. .DMP can someone read it?

I have two Dell Optiplex 170L desktops that had XP and I just installed Windows 7 as well as installing different video cards (Nvidia GE Force 6200 with 512mb) for both Dells so Windows 7 would work.

Both Dells while browsing the internet with IE11 or Firefox are randomly flashing "monitor going to sleep", then it goes to BSOD, reboots and creates a dump file. I have the .DMP file attached if someone can read it to point in the right direction of the failures or suggest the next step. I suspect the video card has something to do with this but I'm not a pc guru.

I believe I have the latest video card drivers installed - GE Force 6200 driver version 9.18.13.774

Dell Optiplex 170L Intel P4 3.0gb with 2gb memory
Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Western Digital 80 gb drive.
BOIS version/date A07,1/21/2005

Thanks for the help.
Darryl


My System SpecsSystem Spec
.
16 May 2014   #2
Thedoctor44

 

Update your graphics driver to the latest version here

Drivers | GeForce

Code:
91010000 91a99000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Jan 31 07:32:52 2013 (510A1E24)
    CheckSum:         00A6C784
    ImageSize:        00A89000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures
My System SpecsSystem Spec
16 May 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Dvick.

It is a very old branded desktop, so stop 0x116 (display/graphics failure) is not very unnatural; plus your computer is of a very congested build.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
My System SpecsSystem Spec
.

16 May 2014   #4
Dvick

Windows Home Premium 7 32 bit Version 6.1.7601 SP1 build 7601
 
 

Thanks for the reply. The PS is 250 watt. I know once the Dell was only powered up for less than 10 minutes and it failed with the "monitor going to sleep, BSOD and reboot.

I just looked to "Install the NVIDIA DRIVERS 314.22WHQL only" and it is listed for 64 bit and my PC is 32bit.

Should I still download and try?
My System SpecsSystem Spec
17 May 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, for 32 bit, get this one: NVIDIA DRIVERS GeForce 314.22 Driver WHQL

250 watts are not enough of a power supply. You need to upgrade it to a bigger (I guess it will bring some new questions in front of you, like the room in the box).

Two other information are needed, as per my last post. The system temperature and the GPU stress test result.
My System SpecsSystem Spec
17 May 2014   #6
Dvick

Windows Home Premium 7 32 bit Version 6.1.7601 SP1 build 7601
 
 
Driver and Test results

I downloaded the driver you mention ( NVIDIA DRIVERS GeForce 314.22 Driver WHQL) however it failed saying no hardware compatible installed for this driver (or words to that effect) so maybe I have the latest version installed now. I'm using GE Force 6200 video card. If you know of a better PCI card (PCI only, no PCI-E because this Dell 170L only has PCI slots) that will work please let me know.

Next I ran Speccy and attached is the screen shot. The graphics card looks to be running cool.

Then I ran Furmark with no issues and the temp only changed from starting at 39c to 48c. Screen shot attached.

I did look up some specs and saw where the 250 PSU should work with this Dell and the GE force card but I'm open for whatever is next.

I'll keep researching so your help is appreciated.
My System SpecsSystem Spec
17 May 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 



It looks like a big artifact. The image should look like this:



I think better you use the onboard graphics and observe the situation. You should have intel onboard graphics, as per the specs here: Dell OptiPlex 170L Specs - CNET

Attachment 318143
My System SpecsSystem Spec
17 May 2014   #8
Dvick

Windows Home Premium 7 32 bit Version 6.1.7601 SP1 build 7601
 
 

Unfortunately I only have remote access to either one of these Dell 170L's so my screenshot isn't showing the best graphics. I'll try to talk my brother through the Furmark process locally to the Dell and take another screenshot.

As far as the on-board graphics card it's not compatible with Windows Aero or so the Windows Advisory log shows but I might get my brother to move the monitor cable over and try it out. At this point I don't know if Aero is even needed with W7 but I'll browse around on that one.

Thanks
My System SpecsSystem Spec
17 May 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
17 May 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Definitely, as the hardware is old and pre-vista age.
My System SpecsSystem Spec
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 Monitor going to sleep then BSOD and reboot. .DMP can someone read it?




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