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Windows 7: Kernel Power event 41 - SF attached

17 May 2014   #1
jrodriguez

Windows 7 Pro 64
 
 
Kernel Power event 41 - SF attached

The workstation is used with Autodesk products AutoCad and Revit. Lately has been crashing randomly while working on Revit Architecture - is an Autodesk product. I suspect system instability and will look to format and reload operating system. I am submitting a set of logs using the DM log collector to help me confirm that there is no hardware issue, as I am preparing to reload Windows with a clean fresh install.


My System SpecsSystem Spec
.
17 May 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi jrodriguez.

Most of the BSODs are stop 0x1, which is usually caused by a third party antivirus. And in this situation what should be done first is to uninstall ESET and use Microsoft Security Essentials as the antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Two of them are stop 0x3B. They both are pointing to Novell, but different modules.
Code:
    Image path: \??\C:\Program Files\Novell\Client\XTier\Drivers\ncpl.sys
    Image name: ncpl.sys
Code:
    Image path: \??\C:\Program Files\Novell\Client\XTier\Drivers\nccache.sys
    Image name: nccache.sys
You need to update the Novell products those you are using.

Let us know the results.
_________________________________
Code:
BugCheck 1, {7759131a, 0, ffff, fffff8800a922b60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
Code:
BugCheck 3B, {c0000005, fffff88007481609, fffff8800b1b2590, 0}

*** WARNING: Unable to verify timestamp for ncpl.sys
*** ERROR: Module load completed but symbols could not be loaded for ncpl.sys
Probably caused by : ncpl.sys ( ncpl+6609 )

Followup: MachineOwner
---------
Code:
BugCheck 3B, {c0000005, fffff8800b4037f3, fffff8800dfc6230, 0}

*** WARNING: Unable to verify timestamp for nccache.sys
*** ERROR: Module load completed but symbols could not be loaded for nccache.sys
Probably caused by : nccache.sys ( nccache+37f3 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Kernel Power event 41 - SF attached




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