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Windows 7: help

18 May 2014   #1
andrewpham

win10
 
 

help please

please help


My System SpecsSystem Spec
.
19 May 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi andrewpham.

Uninstall your installed version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
When done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.
____________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006c1b4e0, fffff8800489e384, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7384 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006c1b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800489e384, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7384
fffff880`0489e384 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`06bf0a28 fffff880`04944140 : 00000000`00000116 fffffa80`06c1b4e0 fffff880`0489e384 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`06bf0a30 fffff880`04917569 : fffff880`0489e384 fffffa80`09ca2000 00000000`00000000 fffffa80`07cb7010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06bf0a70 fffff880`04943eed : fffffa80`06c1b4e0 fffffa80`06c1b4e0 fffffa80`06c1b4e0 fffffa80`07cb7010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`06bf0ab0 fffff880`04a0ff13 : fffffa80`06c1b4e0 00000000`00000000 fffffa80`06564780 fffffa80`07cb7010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`06bf0ae0 fffff880`04a39cf1 : fffff8a0`ffffffff 00000000`00077963 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06bf0bc0 fffff880`04a0b2e1 : fffffa80`07cb7010 fffffa80`00000000 00000000`00077963 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`06bf0bf0 fffff880`04a37ff6 : 00000000`00000000 fffffa80`06564780 00000000`00000080 fffffa80`07cb7010 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`06bf0d00 fffff800`0332073a : 00000000`0abb8ab8 fffffa80`064f1b50 fffffa80`06406b30 fffffa80`064f1b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06bf0d40 fffff800`030758e6 : fffff880`03088180 fffffa80`064f1b50 fffff880`03093040 fffff8a0`000000a0 : nt!PspSystemThreadStartup+0x5a
fffff880`06bf0d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7384
fffff880`0489e384 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7384

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3558

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

5: kd> lmvm atikmpag
start             end                 module name
fffff880`04897000 fffff880`048e7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 06:52:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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