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Windows 7: Problem Event Name: BlueScreen

19 May 2014   #1
Athalwolf

Windows 7 Home Premium
 
 
Problem Event Name: BlueScreen

Hello,

My PC has been randomly crashing. I reinstalled Windows 7 but the problem persists.
Any thoughts or comments are greatly appreciated.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: 859F9510
BCP2: 8FAD6D68
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\051914-42759-01.dmp
C:\Users\Athalwolf\AppData\Local\Temp\WER-71776-0.sysdata.xml


My System SpecsSystem Spec
.
19 May 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Athalwolf, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec
19 May 2014   #3
Athalwolf

Windows 7 Home Premium
 
 

Thank you. I'm off to work and I will follow the instructions when I get back home.
My System SpecsSystem Spec
.

19 May 2014   #4
Athalwolf

Windows 7 Home Premium
 
 

Hope I did this correctly. Thanks again for any assistance !
My System SpecsSystem Spec
19 May 2014   #5
Thedoctor44

 

0x116 bugchecks indicate an attempt to reset the graphics driver failed, more specifically it failed to respond within the allocated time interval.

Outdated drivers can cause such issues which is why I recommend updating the driver quite often, however try not to update it to a brand new driver straight away as they can still contain bugs that need ironing out still so I recommend updating to that driver a couple of months after release.

Code:
90e07000 915bf000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Apr 20 02:48:00 2011 (4DAE3B50)
    CheckSum:         0077361F
    ImageSize:        007B8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see your graphics driver is over 3 years old and such issues including 0x116 bugchecks can occur.

Go to the AMD website and download the latest driver version from there.
If you are unsure then here's some useful instructions.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Post back the results
My System SpecsSystem Spec
19 May 2014   #6
Athalwolf

Windows 7 Home Premium
 
 

Thanks for your assistance. I updated the graphics driver and crossed my fingers. It was the same driver that was installed when the problem began. I reformatted and reinstalled Windows 7 yesterday and forgot to upgrade the driver.

Thanks kindly.
My System SpecsSystem Spec
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