Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after anti-virus scanning home drive

19 May 2014   #1
lgsutekh

win 7 -64
 
 
BSOD after anti-virus scanning home drive

Been having problems after scanning root drive with bitdefender resulting in bsod. I have loaded the bsod results. Ran INTERNAL repair on BITDEFENDER believing therer to be an issue. Same issue re-occurred. Ran seperate KASPERSKY seperate scan tool-same thing.


My System SpecsSystem Spec
.
20 May 2014   #2
Thedoctor44

 

Please follow these instructions and set your configuration to Kernel Memory Dumps.

Dump Files - Configure Windows to Create on BSOD

Once your settings have been changed reboot you computer and wait for another BSOD.
When your PC crashes again go to this directory:
C:/Windows/memory.dmp

Copy the file to the desktop then upload it to OneDrive, post the link here.
My System SpecsSystem Spec
20 May 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Host Name:                 SUTEKH-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          SUTEKH
Registered Organization:   
Product ID:                00426-OEM-8992662-00006
Original Install Date:     4/23/2014, 10:12:20 PM
System Boot Time:          5/19/2014, 10:38:07 PM
System Manufacturer:       HP Pavilion
System Model:              PPPPPPP-CCC#MMMMM
Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

More detail: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
.

20 May 2014   #4
lgsutekh

win 7 -64
 
 

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {FD414C7B-6064-43DB-ACD7-E043AA56E2DC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FD414C7B-6064-43DB-ACD7-E043AA56E2DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2088529957-2919981125-2533529505</SID><SYSTEM><Manufacturer>HP Pavilion</Manufacturer><Model>PPPPPPP-CCC#MMMMM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.48</Version><SMBIOSVersion major="2" minor="4"/><Date>20060510000000.000000+000</Date></BIOS><HWID>D8803F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1142014
Installation ID: 012533830883858476833543939703865293963554353885543943
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/20/2014 1:47:58 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:23:2014 21:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: OgAAAAIABgABAAEAAQACAAAAAQABAAEAeqjqthU/ilFg2+R0UAIW//TVXj+eteYsd/YwK+QtMps0tQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            UNICOR        AWRDACPI
FACP            UNICOR        AWRDACPI
SRAT            AMD         HAMMER 
MCFG            UNICOR        AWRDACPI
SSDT            PTLTD         POWERNOW
SLIC            ACRSYS        ACRPRDCT
My System SpecsSystem Spec
Closed Thread

 BSOD after anti-virus scanning home drive




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Anti-Virus detecting E:\RECYCLER , but nothing found in E Drive.
We all know that upon changing the folder view options in win7 , we get to see $Recycle.Bin folder and system volume information folder present in each drive, which are part of the system & definately not viruses . And as far as i know - $Recycle.bin folders holds on to those files which we...
System Security
Need to scanning folders/drives when anti-virus is smart
Hi, When an anti-virus like KIS 2013 is running on a Windows machine and that AV is smart and real time protection and all of the components for protecting are enabled as well, is there any need to scan the suspected folders/drives manually before opening them? For example when we input a USB...
System Security
Is the scanning by one anti-virus sufficient?
Hi all, When a machine (say, a windows machine) is suspected to be infected by malware, is it sufficient to scan it by only one anti-virus (for example, by Kaspersky) or we should scan that machine with multiple anti-viruses? thanks.
System Security
BSOD 00x50 vipre anti-virus conflicting with new anti-virus
I did a bonehead move of installing PC tools anti-virus before uninstalling vipre on my wife who's out of town. The kids infected it playing flash games. long story short, Her Gateway (win7 home premium) is on a a start-up loop. All I can get to work with a recovery disk is get into the DOS prompt...
BSOD Help and Support
Fake anti-virus starts "scanning" but reboots PC
Hey guys I was playing League of Legends today when my laptop all of a sudden shutted down and rebooten itself. No big deal I was saying to myself, there was no BSOD or anything else to notify except from the suspect "self reboot". Well now, about 4 hours later I was still playing League of...
System Security
BSOD Whilst Downloading Torrent, Virus Scanning. (DEP Disabled)
Help would be appreciated greatly. Just bought this computer a couple months ago and I just wanna make sure this is nothing too serious.:cry: Thank you! :D
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:31.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App