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Windows 7: BSOD at random times, error 0x0000001E and 0x0000001A

19 May 2014   #1
duncanpano

Windows 7 Home Premium x64
 
 
BSOD at random times, error 0x0000001E and 0x0000001A

Hi everyone, recently our desktop computer has started to crash and get the dreaded BSOD. Initially it appeared to be a problem with a driver for one of our phones, which I removed but the problem has resurfaced. Seems to be getting more regular and taking the computer longer to reboot and login now. Attached is the crash dump file as per the posting instructions, along with 2 pictures of the BSODs themselves. Any help on how to fix this would be much appreciated.


My System SpecsSystem Spec
.
20 May 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff800`049f11e0  fffff880`02e14fb2Unable to load image \SystemRoot\System32\Drivers\N360x64\0502020.003\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 SYMNETS+0x14fb2
fffff800`049f1640  fffff880`06831190Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20140502.001\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x9190
Uninstall any and all Symantec/Norton products completely. Replace with MSE

Code:
fffff800`049f17c8  fffff880`04acad68Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x1dd68

0: kd> lmvm atikmdag
start             end                 module name
fffff880`04aad000 fffff880`050c4000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jul 03 03:15:07 2009 (4A4CF223)
    CheckSum:         005C2509
    ImageSize:        00617000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Name	ATI Radeon HD 4350
Update your video card driver from this site.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa80508858f1, 1, fffff88003ced607, 5}


Could not read faulting driver name
Probably caused by : afd.sys ( afd!AfdDispatchDeviceControl+47 )

Followup: MachineOwner
---------
Update Windows fully, then run a RAM test - minimum of 8 passes:
RAM - Test with Memtest86+
My System SpecsSystem Spec
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 BSOD at random times, error 0x0000001E and 0x0000001A




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