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Windows 7: Atapi.sys and Netio.sys BSOD.

21 May 2014   #1
H0lyD1ver

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Atapi.sys and Netio.sys BSOD.

I recently installed Windows 7 on a machine that was previously running stable on XP. Since the upgrade the machine has been freezing several times a day and I have received two BSOD dumps. In analyzing the dumps it appears that the issues are related to ATAPI.SYS and NETIO.SYS, but I'm not sure where to go from here. Any ideas/tips would be greatly appreciated.

As a side note, I used this forum when I built a new machine when Windows 7 first came out in 2008 and you guys and gals did not disappoint. Thank you for all your help!


My System SpecsSystem Spec
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21 May 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi H0lyD1ver.

The two BSODs are totally different in nature, and there is a reasonable time gap between them (11 days).

Just for a caution, scan the system for possible virus infection with the following programs.
And, go to ASUSTeK Computer Inc. -Support- Drivers and Download M4A78LT-M LE

Get the latest BIOS, version 0803 from there.

Also get the Atheros Ethernet Utility V1.1.0.7 for Windows XP 32bit/XP 64bit/Vista 32bit/Vista 64bit/7
Version 1.1.0.7, available under LAN.

Let us know the result.
________________________________
Code:
BugCheck 44, {fffffa8004a86340, eae, 0, 0}

Probably caused by : NETIO.SYS ( NETIO!NetiopIoWorkItemRoutine+3b )

Followup: MachineOwner
---------
Code:
BugCheck 9F, {3, fffffa8004491680, fffff80000b9c518, fffffa8006c42660}

Probably caused by : atapi.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 May 2014   #3
H0lyD1ver

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for responding.

I ran the Atheros Ethernet Utility and it passed all the tests on the one tab.
I ran TDSSKiller and it didn't find anything.
Couldn't get the computer to boot off my thumbdrive to try Windows Defender. I'll try a CD tomorrow.

When I tried to update the BIOS I downloaded both BIOS-Utilities on that page, but both came up with the error "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."

I'm running 64-bit and the BIOS-Utility says it's for 64-bit.
My System SpecsSystem Spec
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22 May 2014   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

What page downloaded from?

To better help us to help you would you please add your systems specs? Here's the correct way to do it. :SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

Your System Specs here.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.
My System SpecsSystem Spec
22 May 2014   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

To update the BIOS you will need a USB flash drive and format it with FAT32, a small 1GB is fine. It must have only the downloaded BIOS file on it on a single partition.

Attachment 318831
My System SpecsSystem Spec
22 May 2014   #6
H0lyD1ver

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for the responses. I forgot about the flash utility in most (if not all) BIOS.

I've flashed the BIOS. I've updated my system specs. I'm about to run Windows Defender.
My System SpecsSystem Spec
22 May 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Thank you, Gary.

Well done H0lyD1ver. Let us know for any further BSOD.
My System SpecsSystem Spec
23 May 2014   #8
H0lyD1ver

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So far so good. Windows Defender didn't find anything. Hopefully I won't be back on here about this machine.

Thank you!
My System SpecsSystem Spec
23 May 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by H0lyD1ver View Post
So far so good. Windows Defender didn't find anything. Hopefully I won't be back on here about this machine.

Thank you!
Let us hope so.

But in case if there is a further issue, give us a shout.
My System SpecsSystem Spec
27 May 2014   #10
H0lyD1ver

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright - I'm still getting freezes, but hopefully they're less frequent. I'm not the one using the machine but he says it is consistently frozen when he tries to use it in the morning (after being left on overnight).

Any other ideas?
My System SpecsSystem Spec
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 Atapi.sys and Netio.sys BSOD.




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