BSOD when watchiing HULU, YouTUBE etc.

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  1. Posts : 7
    Windows 7 Home premiunX64
       #1

    BSOD when watchiing HULU, YouTUBE etc.


    Hi I have noticed that anytime I am watching videos on my laptop, especially HULU, Netflix or Youtube I keep getting the BSOD. I am not at all very computer literate, and I am stumped. I have attached the zipped folder thingy, please let me know if there is anything else needed to help. Thanks in advance!

    *also not sure if this will help
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80038E94E0
    BCP2: FFFFF88003F14ADC
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
      My Computer

  2.    #2

    You haven't included the msinfo file.
    Please go to Start
    1. Then type msinfo32
    2. Open the file
    3. Then click on file at the top left
    4. save it to your desktop
    5. compress it in a zip folder
    6. upload that folder


    This just helps me guide you witch exact drivers to update.

    Your Atheros network driver needs updating, you should update it from ATHEROS drivers for Microsoft Windows (Atheros?????) but I'll guide you to the correct driver version with the msinfo file if you are unsure which to download.

    Code:
    BugCheck 7F, {8, 80050033, 406f8, fffff80002e7dcf7}
    
    Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
    Probably caused by : athrx.sys ( athrx+15866d )
    I also suggest updating your GPU driver as it's outdated and causing issues.

    Update it by following these instructions.

    How-To Install AMD Catalyst? Drivers For A Windows® Based System

    Code:
    BugCheck 116, {fffffa8008df4010, fffff88003cd0adc, 0, 2}
    This indicates an attempt to reset the graphics card and display driver failed, specifically the driver did not respond in the allocated time interval.
    It is mostly caused by a failing graphics card or a bad display driver.
    I think we'll leave the failing GPU option out for now unless more issues arise.

    Code:
    fffff880`048af000 fffff880`05364000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Feb 10 06:05:16 2012 (4F34B39C)
        CheckSum:         00A560E8
        ImageSize:        00AB5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 7
    Windows 7 Home premiunX64
    Thread Starter
       #3

    First, thank you so much for your help.
    I updated the GPU/AMD thing.
    And I have attached the msinfo zipped folder....let me know if I did it correctly or if you need anything else... because I did have a few problems trying to get it to save as a zipped folder.
    THANKS AGAIN!
      My Computer

  4.    #4

    Update your Atheros network driver here.

    Drivers for Atheros AR9485 and Windows 7

    Let us know how everything goes.
      My Computer


  5. Posts : 7
    Windows 7 Home premiunX64
    Thread Starter
       #5

    When I tried to update the Atheros network driver, something went horribly wrong. I ended up getting a completely black screen with only the arrow showing, no display. So I had to do a recovery. Now I'm just confused.
      My Computer

  6.    #6

    That shouldn't happen...
    Are you still getting BSODs?
    Upload the new dump files.
      My Computer


  7. Posts : 7
    Windows 7 Home premiunX64
    Thread Starter
       #7

    Is the dump files, the msinfo zipped folder? or something else?
      My Computer

  8.    #8

    No, the msinfo zipped folder contains your system information.
    The dump files are located in 2 places (depending on your configuration which should be Small Memory Dump).
    For Small Memory Dumps check:
    C:/Windows/minidump
    For Kernel Memory Dumps check:
    C:/Windows/memory.dmp

    If it's a memory.dmp file then you will need to upload it to OneDrive then post the link.

    If you have more .dmp files in the minidump folder then just copy the files to the desktop, compress them in a .zip folder then upload them here.
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    I'm lurking again.
    @ tcr9052 This might be helpful to read again.

    Blue Screen of Death (BSOD) Posting Instructions

    Back to lurking.
      My Computer


  10. Posts : 7
    Windows 7 Home premiunX64
    Thread Starter
       #10

    @thedoctor44

    Hopefully this is what you need. (Thanks again for helping)
      My Computer


 
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