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Windows 7: Unexpected BSOD error

22 May 2014   #1
Makalu

Windows 7 Professional 64bit
 
 
Unexpected BSOD error

This BSOD occurred when I changed the performance setting from 'Performance' to 'Power Save' in ASUS AI Suite 3. Can some one interpret the dump file (attached) please?

Thanks in advance.

Mak.


My System SpecsSystem Spec
.
22 May 2014   #2
Thedoctor44

 

I don't recommend using programs like ASUS AI suite as they can cause a lot of problems.

Anyway, the bugchecks you are having point to hardware.

Run these hardware tests:


Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat


Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec
05 Jun 2014   #3
Makalu

Windows 7 Professional 64bit
 
 

Well it took a while but all tests ran OK. While getting into the swing of testing this machine I purchased a copy of AIDA64 Extreme and used that to give me a lot more info on what was happening. Unfortunately I don't have sufficient knowledge to make a great deal of sense on what it tells me however it did one interesting thing - when I ran the full report option it crashed at the Direct X input part and continues to do so. If I remove this part from the report it all runs perfect. Not sure if this is related to the BSOD issue or not.

Taking into account the clear runs of the CPU / GPU / Memory tests does anyone have any ideas of where I should look next?

Thanks in advance.

mak.
My System SpecsSystem Spec
.

05 Jun 2014   #4
Thedoctor44

 

It may well be driver related.

Enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

We use Driver Verifier as it puts a stress on the drivers, and so it makes the unstable drivers crash. This should flag the driver responsible in the dump file.
It

Driver Verifier will make the system laggy, this is normal so don't worry.

Before enabling DV, make sure that you have earlier System restore points made in your computer.

If there are no points, make a System Restore Point Manually


Post back the results.
My System SpecsSystem Spec
05 Jun 2014   #5
Makalu

Windows 7 Professional 64bit
 
 

Well it didn't like that. PC crashed immediately after enabling Verifier and restarting. Files attached.
My System SpecsSystem Spec
05 Jun 2014   #6
Thedoctor44

 

That is the point of Driver Verifier, it's meant to crash the system to find bad drivers.
Lets take a look.

You have a Driver Verifier crash that points to ASUS bloatware.

Code:
7: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`037cb5a8 fffff800`035514ec nt!KeBugCheckEx
01 fffff880`037cb5b0 fffff800`03551f2b nt!VerifierBugCheckIfAppropriate+0x3c
02 fffff880`037cb5f0 fffff800`03562ba8 nt!ExAllocatePoolSanityChecks+0xcb
03 fffff880`037cb630 fffff800`03562e87 nt!VeAllocatePoolWithTagPriority+0x88
04 fffff880`037cb6a0 fffff880`07c02d98 nt!VerifierExAllocatePool+0x57
05 fffff880`037cb6e0 00000000`00000000 asramdisk+0x2d98
Remove all ASUS bloatware from your system.

Use Revo Uninstaller to software that can cling to your computer. Use Advanced Mode to remove leftover registry entries:

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
My System SpecsSystem Spec
05 Jun 2014   #7
Makalu

Windows 7 Professional 64bit
 
 

OK so excuse me if I ask a daft question or two here.

1) What's 'Bloatware'? (That raised a chuckle...)
2) ASUS make my motherboard so there is bound to be load of ASUS stuff on my machine - do I need to be a bit cautious about what I remove here?
3) The part highlighted in red references a program called RAMdisk which converts some of my RAM into a drive (sure you know all about this stuff) - I don't use it but have looked at it. Since that is the item highlighted is that the 'Bloatware' I need to remove?

Thanks in advance,
mak.
My System SpecsSystem Spec
05 Jun 2014   #8
Thedoctor44

 

Bloatware is unnecessary software that can also cause problems, it does more harm than good and is installed by most manufacturers, it's not necessary for the system to work otherwise it would be included with every copy of Windows.

I have an ASUS motherboard that has no bloatware installed.

Yes remove RAMdisk and other ASUS software.
My System SpecsSystem Spec
05 Jun 2014   #9
Makalu

Windows 7 Professional 64bit
 
 

Do I need to run verifier again after removing? Assuming yes is the answer - I'll do this tomorrow as its a wee bit late! Since you are just up the road from me you are probably thinking the same.

G'night!
Mak.
My System SpecsSystem Spec
05 Jun 2014   #10
Thedoctor44

 

I would leave DV off for now.

I was just about to go off as well.

Night

Keep me posted.
My System SpecsSystem Spec
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