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Windows 7: BSOD randomly! Please help me, i have exams.

22 May 2014   #1
Shady123

Windows Home Premium 64bit.
 
 
BSOD randomly! Please help me, i have exams.

Okay so, randomly now and then (especially when i take my charger off my laptop), my computer turns over to the blue screen of death. I've got no clue of understanding why it acts like this, and it's pretty annoying. This is a huge problem because i've got my exams, and i have to study and do my homework(primarily on my laptop). My computer has been acting fine the last year i have had it, but now it suddenly gets the BSOD. I tryed many methods to prevent the BSOD but without luck. So i hope you guys will help me.. asap.

PS. i have uploaded my debug (DM log collector) for you guys.

sincerely
shady.


My System SpecsSystem Spec
.
22 May 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Shady123.

The bugcheck codes are different, but all they are caused by mousim.sys, an element of Blue Eye Macro.
Code:
BugCheck D1, {28, 2, 0, fffff88000e9bf9a}

*** WARNING: Unable to verify timestamp for mousim.sys
*** ERROR: Module load completed but symbols could not be loaded for mousim.sys
Probably caused by : mousim.sys ( mousim+196f )

Followup: MachineOwner
---------
Code:
BugCheck 10D, {a, fffff80000ba2c40, 0, fffffa800646de40}

*** WARNING: Unable to verify timestamp for mousim.sys
*** ERROR: Module load completed but symbols could not be loaded for mousim.sys
Probably caused by : mousim.sys ( mousim+19df )

Followup: MachineOwner
---------
Which is kinda old.
Code:
fffff880`0160a000 fffff880`01616000   mousim   T (no symbols)           
    Loaded symbol image file: mousim.sys
    Image path: \SystemRoot\system32\drivers\mousim.sys
    Image name: mousim.sys
    Timestamp:        Tue May 17 01:46:58 2011 (4DD1863A)
    CheckSum:         000108AD
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If this one is important for your studies, update it. May be from Blue Eye Macro ? Index page (I am not very aware of the program).

Otherwise uninstall it.

Let us know the result.
My System SpecsSystem Spec
22 May 2014   #3
Shady123

Windows Home Premium 64bit.
 
 

Thank you for your reply. It was just a program which was used for one of the games i've been playing, so it wasn't that important. I have now uninstalled it, and now i will wait and see if the BSOD comes again.

Since the BSOD randomly comes, i will wait a bit, and then i'll reply you when i've gotten the results.
My System SpecsSystem Spec
.

22 May 2014   #4
Shady123

Windows Home Premium 64bit.
 
 

Here is the results:
I uninstalled Blue Eyes Macro 1 hour ago, but 2 mins ago i took the charger out of the laptop and the blue screen of death came again... i don't think Blue Eyes Macro had anything to do with it. Do you know what the problem may be?..

Sincerely
Shady.
My System SpecsSystem Spec
22 May 2014   #5
Shady123

Windows Home Premium 64bit.
 
 

Oh yeah and one more thing; my laptop is these days getting suspiciously warm/heated.. could that have influence on the BSOD?
My System SpecsSystem Spec
23 May 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Shady123 View Post
Here is the results:
I uninstalled Blue Eyes Macro 1 hour ago, but 2 mins ago i took the charger out of the laptop and the blue screen of death came again... i don't think Blue Eyes Macro had anything to do with it. Do you know what the problem may be?..

Sincerely
Shady.
Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
23 May 2014   #7
Shady123

Windows Home Premium 64bit.
 
 

Alright.
Here it is.
My System SpecsSystem Spec
23 May 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is only one crash dump after the mousim.sys issue, but that is a corrupt/incomplete one.
Code:
***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.
But still it is appearing to be a driver issue.
Code:
BUGCHECK_STR:  0xD1
Plus, in both your uploads, the msinfo32.nfo file is corrupt. Try to upload it afresh.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
24 May 2014   #9
Shady123

Windows Home Premium 64bit.
 
 

Here you go.
My System SpecsSystem Spec
24 May 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Unfortunately it is still corrupt.

Attachment 319140

Try to export a text version of msinfo32 file. In step 3, do File > Export .... all the rest are the same as stated in post #8.
My System SpecsSystem Spec
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 BSOD randomly! Please help me, i have exams.




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