Multiple BSOD ntkrnlmp.exe - requesting assistance

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  1. Posts : 9
    Windows 7 Home Premium 64bit
       #1

    Multiple BSOD ntkrnlmp.exe - requesting assistance


    I keep getting crashes on windows. Please check error below and the dumps in the attachement. I would be so grateful for assistance before my computer blows up in my face. Thank you.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF800034DCF9A
    BCP3: FFFFF880209BCE10
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\052214-9796-01.dmp
    C:\Users\ALIENWARE\AppData\Local\Temp\WER-15381-0.sysdata.xml

    Also have a look at this pastebin for some information: http://pastebin.com/YEAWgFuu
    Last edited by Silverblaze; 23 May 2014 at 03:53.
      My Computer


  2. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    Ok, updated with requested Full Diagnostic.
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Could anyone please have a look. I feel like this thread will go bottom end and slip through the cracks anytime now.
      My Computer


  4. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Seriously. am I even allowed to bump it this often? Can anyone have a look?
      My Computer

  5.    #5

    It helps when you don't keep bumping it too often otherwise it looks like someone is assisting you already.

    You are having issues with your Nvidia drivers, probably because your Intel onboard graphics are still enabled.

    Go to the Nvidia control panel, click on manage 3D settings then choose the appropriate graphics processor from the drop down list.

    Because I have little experience with laptops I am unsure whether or not you will need to do anything else.

    I can suggest rolling back your Nvidia display driver as these latest versions have caused a few issues.
    This tutorial is very good so I recommend you follow it.

    NVIDIA Drivers - Avoid Problems

    What do you have regarding USB devices?
    Update you USB 3.0 Extensible Host Controller driver.

    https://downloadcenter.intel.com/Default.aspx

    Code:
    fffff880`05eef000 fffff880`05fb2000   iusb3xhc T (no symbols)           
        Loaded symbol image file: iusb3xhc.sys
        Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
        Image name: iusb3xhc.sys
        Timestamp:        Tue Mar 26 16:05:28 2013 (5151C748)
        CheckSum:         000CDDA1
        ImageSize:        000C3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Free your startup, remove all unnecessary programs from launching when you first login.

    Startup Programs - Change

    I noticed these bugchecks are more than 3 months older than your latest ones, was this issue resolved?
    to me it appears so..


    Code:
    BugCheck 124, {0, fffffa80161058f8, 0, 0}
    
    Probably caused by : hardware
    I have noticed your dump files from the 3rd latest one and before are 3 months older and you have a few hardware bugchecks, I take it this was resolved, what hardware was replaced?
      My Computer


  6. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Okay, first off, thanks for the help. Regarding the Nvidia and Intel idea, I have no particular clue how to switch off the usage of the dual graphics system. What you said though, I have already done it and as my Global settings the Nvidia is currently selected.

    Second off, I am applying as we speak the USB update for 3.0 as we speak. The thing is, the crashes I got were really interesting. Some of them did not even go to blue screen but froze in a black screen. Also, my USB devices include a lone micro usb for a G-Series mouse, and from time to time a USB stick or a cable to connect the Logitech Mouse for charging.

    And lastly, no hardware changes. I do not know if you saw my configuration, but I did not change anything inside my laptop. Even though I can, I see no point, as I bought it in order not to touch it for at least 4 years.

    If anything else comes to mind please tell me. As of now I update what you have requested, but I highly doubt that is the reason.
      My Computer

  7.    #7

    You might have to change settings in the BIOS, although desktops automatically switch off the onboard graphics as far as I know laptops do not.
    I've never owned a laptop so this part will be difficult as I can't really say much about changing the onboard graphics.
    I believe it's under the advanced settings.

    Keep me posted and upload any new dump files if you have any :)
      My Computer


  8. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Will do, so far the crashes have stopped and I hope it stays that way. I'll keep the thread open and saved for one or two more weeks and then close it, considering it solved.
      My Computer


  9. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Yes. I had another crash, where my screen freezes when I was talking on skype. Same as other many other crashes, without any BSOD, just a frozen screen, a screech annoying as hell, as if it was calling every demon on a mile radius to a final summoning.... and then it restarted. And it did not give me a dump. Not even a physical one. Don't know why. So how do I check something like that?
      My Computer

  10.    #10

    Upload the new dump file(s).

    You mention a high pitch screeching noise...
    I think it's time to run hardware tests.

    Stress test your CPU with Prime95

    I recommend running Prime95 for around 2 hours

       Warning

    As with most stress tests your component's temperature will rapidly increase.
    It is advised that you download a temperature monitoring program like HWmonitor
    Keep an eye on your temperatures and stop the tests if it starts to overheat


    Stress test your graphics card with Furmark

    I recommend running it for around 30 minutes

       Warning

    Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


    Memtest86 will test your RAM

       Information

    Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


    Run a Disk Check to scan for errors

       Note

    Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
    If it finds errors reboot and run the scan two more times


    Run SeaTools to see if your HDD or SSD is failing

    Post back the results.
      My Computer


 
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