Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSODs, Random times, random error messages.

24 May 2014   #1
Heldelance

Windows 7 Home Edition x64
 
 
BSODs, Random times, random error messages.

Hi all, first off, thanks for reading this.

Basically, my current build is about 2-3 years old, the newest thing being my PSU (which I replaced after several issues with the GPU drivers constantly crashing, turns out it wasn't the power anyway...)

For the past few weeks, I've been having issues with it. At one point, the computer refused to start (it would power up but the k/b and mouse lights wouldn't turn on), I seem to have solved it by moving my RAM (slot 3 looks to be buggered).

I kept on getting BSODs, at random times and different messages. I could be playing, watching a movie, or even letting it sit idle, and it'd BSOD. Temps for both the CPU and GPU are fine, GPU hits about 70 and CPU tops off at roughly 40C (when stress testing).

I tried running Prime 95 + Furmark, no crash funnily enough. Done the RAM tests, 7 passes on both sticks, no issues.

The error messages I've gotten are, Bad_Pool_Header, Memory Management, System Service Exception. The most frequent one is the Memory Management one.

I'm at my wit's end here. I've updated my Mobo drivers, GPU, etc. I'm hoping that someone might be able to make heads or tails of the problem and give me an idea of what to do.


My System SpecsSystem Spec
.
24 May 2014   #2
Heldelance

Windows 7 Home Edition x64
 
 

Forgot to attach the dumps. Here are the most recent dumps.

The one labeled "Dumps" are just the minidumps I pulled directly from the folder.

The second one is the log created by that DM Log Collector program.
My System SpecsSystem Spec
26 May 2014   #3
Heldelance

Windows 7 Home Edition x64
 
 

Not sure if this has any bearing on what's happening, but it seems that the whole "startup" issues are back, not as often, but still there.

Sometimes it'll get stuck right on the BIOS screen (after checking all the HDDs). Other times, the power will go on but the lights for the peripherals won't go on (they usually do when it's normal).

Windows told me to do a Startup Repair just last night (it froze and restarted when the Windows Logo was doing its thing). Once the repair was done, I checked the Diagnosis and Repair details.

It said that the root cause was "Unknown Bugcheck: Bugcheck 19. Parameter = 0x3, 0xfffff880023e2e90, 0xfffff880023e2e90, 0xde684100de6841.
My System SpecsSystem Spec
.

27 May 2014   #4
Heldelance

Windows 7 Home Edition x64
 
 

Any chance someone could help me out here?

I've wracked my mind for solutions but I'm still drawing blanks. I've pulled out and reseated everything (in case it's hardware though WhoCrashed says otherwise for all the BSODs), I've run Prime95 and Furmark at the same time (again) but it doesn't BSOD during that. Last night, I ran that memcheck thing (After the whole Startup Repair thing) and it did 7 passes with no errors.

If I can help it, I'd rather not rebuild this PC yet.
My System SpecsSystem Spec
28 May 2014   #5
Thedoctor44

 

Follow these instructions on how to change to Kernel Memory Dumps.

Dump Files - Configure Windows to Create on BSOD

Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.

Don't zip it up as it corrupts the dump file by compressing it.

You could try Memtest as there are some indications to bad RAM.

Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing
My System SpecsSystem Spec
28 May 2014   #6
Heldelance

Windows 7 Home Edition x64
 
 

Thanks so much!

I'll get on that once I finish work. Should I run Driver Verifier as well? I've been told it causes BSODs to happen a little more frequently.

I'll re-run memtest overnight as well. A question about that though, when I read the logs from WhoCrashed, none of the error messages say it's hardware. They're all saying that it's probably the drivers.

I am planning to rebuild the entire PC eventually though, I'm just waiting on funds to replace most of the hardware (except for the HDDs, I'm going to test them to make sure they're all good).
My System SpecsSystem Spec
28 May 2014   #7
Thedoctor44

 

Well Driver Verifier doesn't always help, I normally ask someone to turn it on when we know an unidentified driver is causing memory corruption.

WhoCrashed isn't very reliable so I don't go on that, don't forget that drivers communicate with hardware so if it's faulty RAM there isn't really a driver for it, depending on which addresses are faulty different outcomes are received.
My System SpecsSystem Spec
29 May 2014   #8
Heldelance

Windows 7 Home Edition x64
 
 

I think that if you can answer this thing, then it definitely isn't a driver issue. I don't think it'd be an HDD issue as well. I'm actually thinking the Mobo's gone.

I just spent 15 minutes trying to turn the damned thing on. The tower's lights come on, fans spin (normal speed from the sound I hear). However, the keyboard and mouse lights which usually flash then stay on during boot, they don't even go on.

I had to keep powering up and down (it's not the PSU, I actually replaced it previously). I've tried the PSUs on another PC and they're fine. Does this mean that it's the Mobo that's gone? Or could this issue stem from one of the parts plugged into the mobo? I was under the impression that unless it's the mobo itself, the mouse and kb will still light up (even if the screens don't come on if it's the GPU).

Last night, I was actually able to use the computer without an issue, it seems that it has its good days and bad...
My System SpecsSystem Spec
29 May 2014   #9
Thedoctor44

 

Right, did you test your RAM?
RAM could be the source of the issue and from the dump files it looks promising.

A faulty motherboard is always a possibility that unfortunately we can't test.

You might have to bite the bullet and start replacing as there is no way to test it.
My System SpecsSystem Spec
31 May 2014   #10
Heldelance

Windows 7 Home Edition x64
 
 

Righto, so I tested the ram on 2 computers, there it passes perfectly.

Since I last wrote, I've only had one BSOD, a memory management one I think. The main problem at this point was that my computer would just freeze at times, it wouldn't boot (tower lights come on and everything spins up but screens and peripherals are still off). However, it has, for the most part, been running totally fine.

I'm guessing it's the Mobo, and as you said, there's no real way to test this. I'll just have to persevere until it finally kicks the bucket or I finally get the money to replace everything.

Thanks for the help though.
My System SpecsSystem Spec
Reply

 BSODs, Random times, random error messages.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSOD messages, happens at random times while using computer
Hi All, First time poster and hope somebody can help. Have been getting BSOD for a few days now. All at random times, while using the internet, watching movies or just playing music. Have even formatted but of no use. Most recent BSOD was MEMORY MANAGEMENT but its different all the...
BSOD Help and Support
Random BSODs, multiple error messages, no clear cause
Hello, I have been running Windows 7 professional 64-bit for about 2 years now without any problems. In the past couple of weeks, I have had about a dozen BSODs with no common apparent cause. I've run a handful of basic diagnostics without anything conclusive coming up. Details are below,...
BSOD Help and Support
Seemingly random BSODs, lots of different error messages
New build, did it myself. Have rebuilt from scratch in the past, made sure no static etc. Not overclocked at all. System: ASUS P8Z77-V PRO i7 3770k 16gb corsair vengence RAM GTX 285 Kingston Hyper-X 120gb boot drive 3 SATA data drives Bluray SATA drive
BSOD Help and Support
Getting a BSOD at random times, at least 6 different error messages.
Would really appreciate some help, as I have no idea what the problem is. I have ran dskchk /F...and nothing. I've also ran a scan on my disk, and nothing, so i dont think it's a virus. here is my msinfo.....
BSOD Help and Support
BSOD at seeminly random times with different error messages
I've been getting the BSOD on my desktop for quite a while now. I tried reinstalling Windows, which cut down on the problem but it still happened. Then Windows was telling me it was my RAM. So, I used memtest and determined that one of my sticks of RAM had errors, so I thought that not using that...
BSOD Help and Support
Random BSOD's with random error messages after a new setup
Hey! I recently upgraded my setup with an Asus M4A78LT-M mobo, Athlon II X4 640 processor and TakeMS 2x2GB 1333MHz DDR3 memory. After installing the parts I tried to boot to Windows but it always resulted in the same BSOD so I reinstalled my system. After installing Windows for the first time...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App