Multiple BSOD's - after boot to desktop


  1. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Multiple BSOD's - after boot to desktop


    Last week I spent three days tracking down a BSOD issues. Multiple bccodes that all pointed to a driver issue. After running memtest, updating all drivers, and running everyother test I could think of...no cure. Win7 was fine in safe mode only. I finally stumbled across a post that indicated the problem could be from my wireless mouse (Logitech M325). At one point I ran verifier and it indicated HIDClass.sys may be the culprit. In the end I disconnected the wireless mouse, stuck in a USB mouse and all was fine.

    I got brave and put the wireless mouse back on and then while downloading a file I got the BSOD: 3A. Off with the wireless mouse and everything has been fine for the last 24 hours. If someone could look at the attached file and see if there is any indication as to what was the cause I would appreciate it. I have used the wireless mouse for over 6 months w/o any problems until now.
      My Computer

  2.    #2

    One thing that has caught my eye is this.

    Code:
    OVERLAPPED_MODULE: Address regions for 'lvuvc64' and 'lvuvc64.sys' overlap
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    As you can see an access violation has occurred, both the drivers involved belong to your Logitech driver.

    Your Logitech webcam driver is causing issues.

    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\lvrs64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for lvrs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
     lvrs64+0x152d8
    As you can see it's very outdated.

    Code:
    2: kd> lmvm lvrs64
    start             end                 module name
    fffff880`0636f000 fffff880`063c2a80   lvrs64   T (no symbols)           
        Loaded symbol image file: lvrs64.sys
        Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
        Image name: lvrs64.sys
        Timestamp:        Wed Jan 18 06:40:36 2012 (4F166964)
        CheckSum:         00061E9E
        ImageSize:        00053A80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it here if you wish to keep it, otherwise remove it completely.

    Your Acronis True Image Snapshot Manager driver is also causing issues.

    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
     snapman+0x19328
    I recommend removing this program but you could try and find an update for it here.

    Code:
    fffff880`01b1d000 fffff880`01b58000   snapman  T (no symbols)           
        Loaded symbol image file: snapman.sys
        Image path: \SystemRoot\system32\DRIVERS\snapman.sys
        Image name: snapman.sys
        Timestamp:        Wed Jan 16 13:44:06 2013 (50F6AEA6)
        CheckSum:         0003B19B
        ImageSize:        0003B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thank you very much. I had just reinstalled the Logitech web cam drivers yesterday (after the last BSOD) and the current lvrs6.sys is dated 9/21/13. As far as snapman.sys goes the file on my system is dated Monday, ‎March ‎03, ‎2014, ‏‎11:28:53 AM. Newer than what you found, but I had never updated and/or reinstalled Acronis. I'll probably uninstall Acronis anyway as I really haven't used it. Thanks again for taking the time to assist me, I appreciate it!
      My Computer


 

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