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Windows 7: System_Service_Exception BSOD when opening skype

25 May 2014   #1
rowanrichards

Windows 7
 
 
System_Service_Exception BSOD when opening skype

Hello,
After a reinstall of windows, I have downloaded and installed skype. When I go to open skype, it crashes to BSOD; SYSTEM_SERVICE_EXCEPTION ks.sys. I have disabled the IDT Audio Driver as I believed this to be the culprit. This, however, is not the case because even after disabling, the BSOD continues to appear.
I have attached the diagnostic zip file. Thanks in advance for your help.


My System SpecsSystem Spec
.
25 May 2014   #2
rowanrichards

Windows 7
 
 

Here is the Diagnostic Zip File
My System SpecsSystem Spec
25 May 2014   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum Rowanrichards,

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

clwvd.sys Wed Jul 28 07:13:47 2010 (4C4F844B)
CyberLink WebCam Virtual Driver
Driver Reference Table - clwvd.sys

AtihdW76.sys Wed Nov 17 18:02:04 2010 (4CE3C43C)
ATI Function Driver for HD Audio Service
Driver Reference Table - AtihdW76.sys

stwrt64.sys Fri Dec 17 15:48:24 2010 (4D0B31E8)
SigmaTel High Definition Audio Codec
Driver Reference Table - stwrt64.sys

RtsPStor.sys Wed Jan 12 13:32:49 2011 (4D2D5921)
Realtek PCIE CardReader Driver
Driver Reference Table - RtsPStor.sys

Rt64win7.sys Fri Jun 10 12:33:15 2011 (4DF1BAAB)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

To perform a clean install of a driver, follow this tutorial:Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

Reduce items at start-up:Perform a clean boot: Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Recommended antivirus software for Windows 7 based on stability compared to others:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Code:
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon May 26 01:08:48.339 2014 (UTC + 6:00)
System Uptime: 0 days 1:16:27.653
BugCheck 3B, {c0000005, fffff8800578215a, fffff88009280e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun May 25 23:51:21.771 2014 (UTC + 6:00)
System Uptime: 0 days 0:50:30.379
BugCheck 3B, {c0000005, fffff8800567315a, fffff88006e8ee30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun May 25 22:59:50.536 2014 (UTC + 6:00)
System Uptime: 0 days 0:36:56.128
BugCheck 3B, {c0000005, fffff8800562015a, fffff88009e18e30, 0}
Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

Keep us posted.
My System SpecsSystem Spec
.

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 System_Service_Exception BSOD when opening skype




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