System_Service_Exception BSOD when opening skype


  1. Posts : 2
    Windows 7
       #1

    System_Service_Exception BSOD when opening skype


    Hello,
    After a reinstall of windows, I have downloaded and installed skype. When I go to open skype, it crashes to BSOD; SYSTEM_SERVICE_EXCEPTION ks.sys. I have disabled the IDT Audio Driver as I believed this to be the culprit. This, however, is not the case because even after disabling, the BSOD continues to appear.
    I have attached the diagnostic zip file. Thanks in advance for your help.
      My Computer


  2. Posts : 2
    Windows 7
    Thread Starter
       #2

    Here is the Diagnostic Zip File
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Welcome to the forum Rowanrichards,

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    clwvd.sys Wed Jul 28 07:13:47 2010 (4C4F844B)
    CyberLink WebCam Virtual Driver
    Driver Reference Table - clwvd.sys

    AtihdW76.sys Wed Nov 17 18:02:04 2010 (4CE3C43C)
    ATI Function Driver for HD Audio Service
    Driver Reference Table - AtihdW76.sys

    stwrt64.sys Fri Dec 17 15:48:24 2010 (4D0B31E8)
    SigmaTel High Definition Audio Codec
    Driver Reference Table - stwrt64.sys

    RtsPStor.sys Wed Jan 12 13:32:49 2011 (4D2D5921)
    Realtek PCIE CardReader Driver
    Driver Reference Table - RtsPStor.sys

    Rt64win7.sys Fri Jun 10 12:33:15 2011 (4DF1BAAB)
    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
    Driver Reference Table - Rt64win7.sys

    atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmpag.sys

    atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmdag.sys

    To perform a clean install of a driver, follow this tutorial:

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-



    Reduce items at start-up:

    Perform a clean boot:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Recommended antivirus software for Windows 7 based on stability compared to others:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Code:
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Mon May 26 01:08:48.339 2014 (UTC + 6:00)
    System Uptime: 0 days 1:16:27.653
    BugCheck 3B, {c0000005, fffff8800578215a, fffff88009280e30, 0}
    Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  Skype.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Sun May 25 23:51:21.771 2014 (UTC + 6:00)
    System Uptime: 0 days 0:50:30.379
    BugCheck 3B, {c0000005, fffff8800567315a, fffff88006e8ee30, 0}
    Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  Skype.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Sun May 25 22:59:50.536 2014 (UTC + 6:00)
    System Uptime: 0 days 0:36:56.128
    BugCheck 3B, {c0000005, fffff8800562015a, fffff88009e18e30, 0}
    Probably caused by : ks.sys ( ks!KspPropertyHandler+2ea )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  Skype.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
    Keep us posted.
      My Computer


 

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