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Windows 7: Multiple BSOD's - after boot to desktop

25 May 2014   #1
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Multiple BSOD's - after boot to desktop

Last week I spent three days tracking down a BSOD issues. Multiple bccodes that all pointed to a driver issue. After running memtest, updating all drivers, and running everyother test I could think of...no cure. Win7 was fine in safe mode only. I finally stumbled across a post that indicated the problem could be from my wireless mouse (Logitech M325). At one point I ran verifier and it indicated HIDClass.sys may be the culprit. In the end I disconnected the wireless mouse, stuck in a USB mouse and all was fine.

I got brave and put the wireless mouse back on and then while downloading a file I got the BSOD: 3A. Off with the wireless mouse and everything has been fine for the last 24 hours. If someone could look at the attached file and see if there is any indication as to what was the cause I would appreciate it. I have used the wireless mouse for over 6 months w/o any problems until now.


My System SpecsSystem Spec
.
25 May 2014   #2
Thedoctor44

 

One thing that has caught my eye is this.

Code:
OVERLAPPED_MODULE: Address regions for 'lvuvc64' and 'lvuvc64.sys' overlap

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
As you can see an access violation has occurred, both the drivers involved belong to your Logitech driver.

Your Logitech webcam driver is causing issues.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\lvrs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for lvrs64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
 lvrs64+0x152d8
As you can see it's very outdated.

Code:
2: kd> lmvm lvrs64
start             end                 module name
fffff880`0636f000 fffff880`063c2a80   lvrs64   T (no symbols)           
    Loaded symbol image file: lvrs64.sys
    Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
    Image name: lvrs64.sys
    Timestamp:        Wed Jan 18 06:40:36 2012 (4F166964)
    CheckSum:         00061E9E
    ImageSize:        00053A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it here if you wish to keep it, otherwise remove it completely.

Your Acronis True Image Snapshot Manager driver is also causing issues.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x19328
I recommend removing this program but you could try and find an update for it here.

Code:
fffff880`01b1d000 fffff880`01b58000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Wed Jan 16 13:44:06 2013 (50F6AEA6)
    CheckSum:         0003B19B
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
25 May 2014   #3
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you very much. I had just reinstalled the Logitech web cam drivers yesterday (after the last BSOD) and the current lvrs6.sys is dated 9/21/13. As far as snapman.sys goes the file on my system is dated Monday, ‎March ‎03, ‎2014, ‏‎11:28:53 AM. Newer than what you found, but I had never updated and/or reinstalled Acronis. I'll probably uninstall Acronis anyway as I really haven't used it. Thanks again for taking the time to assist me, I appreciate it!
My System SpecsSystem Spec
.

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 Multiple BSOD's - after boot to desktop




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