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Windows 7: BSOD Unsure of Error Code but says Display Driver Error

26 May 2014   #1
hmedina62

Windows 7 Home Premium 64 bit
 
 
BSOD Unsure of Error Code but says Display Driver Error

I keep getting a display driver error and then the computer crashes with the BSOD. It happens quite often but I can't get the error message.

I checked my display drivers and according to the device manager, the drivers are up to date. I believe I have a AMD Radeon HD 7570

I don't know what information to give someone, but please help.


My System SpecsSystem Spec
.
26 May 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi hmedina62.
Quote   Quote: Originally Posted by hmedina62 View Post
I keep getting a display driver error
Can you be a bit more specific? Do you get any popup balloon from system trey like this one?



Anyway, the issue is definitely display related. A stop 0x116 is display/graphics failure. And the display driver is not up to date. It is on June 2012.

Update it, but not to the latest. Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
When the update is done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

As it is a branded desktop, one info is very important, The PSU. Let us know the wattage of the PSU.

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
_____________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800f2d14e0, fffff880047a9738, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8738 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800f2d14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880047a9738, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8738
fffff880`047a9738 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`04a8e928 fffff880`054dc140 : 00000000`00000116 fffffa80`0f2d14e0 fffff880`047a9738 00000000`00000000 : nt!KeBugCheckEx
fffff880`04a8e930 fffff880`054dbe4a : fffff880`047a9738 fffffa80`0f2d14e0 fffffa80`0f1da010 fffffa80`0a6aa410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04a8e970 fffff880`05582f13 : fffffa80`0f2d14e0 00000000`00000000 fffffa80`0f1da010 fffffa80`0a6aa410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04a8e9a0 fffff880`055accf1 : fffffa80`ffffffff 00000000`00461c24 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`04a8ea80 fffff880`0557e2e1 : fffffa80`0a6aa410 fffffa80`00000002 00000000`00461c24 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04a8eab0 fffff880`055aaff6 : 00000000`00000000 fffffa80`0a6bbd50 00000000`00000080 fffffa80`0a6aa410 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`04a8ebc0 fffff800`0312473a : 00000000`fffffc32 fffffa80`066ecb50 fffffa80`066dcb30 fffffa80`066ecb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04a8ec00 fffff800`02e798e6 : fffff880`009c0180 fffffa80`066ecb50 fffff880`009cb0c0 4f2b7a52`676a6161 : nt!PspSystemThreadStartup+0x5a
fffff880`04a8ec40 00000000`00000000 : fffff880`04a8f000 fffff880`04a89000 fffff880`0a043d40 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8738
fffff880`047a9738 4055            push    rbp

SYMBOL_NAME:  atikmpag+8738

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4fd0c0e2

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`047a1000 fffff880`047f9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Jun 07 20:25:30 2012 (4FD0C0E2)
    CheckSum:         0005AB65
    ImageSize:        00058000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 May 2014   #3
hmedina62

Windows 7 Home Premium 64 bit
 
 
Display Error

That is the popup I see. I'll try your solution and let you know if it works. I had tried to uninstall and reinstall awhile back but couldn't get the driver to install. I did a system restore.

Quote   Quote: Originally Posted by Arc View Post
Hi hmedina62.
Quote   Quote: Originally Posted by hmedina62 View Post
I keep getting a display driver error
Can you be a bit more specific? Do you get any popup balloon from system trey like this one?



Anyway, the issue is definitely display related. A stop 0x116 is display/graphics failure. And the display driver is not up to date. It is on June 2012.

Update it, but not to the latest. Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
When the update is done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

As it is a branded desktop, one info is very important, The PSU. Let us know the wattage of the PSU.

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
_____________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 116, {fffffa800f2d14e0, fffff880047a9738, 0, 2}
 
Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8738 )
 
Followup: MachineOwner
---------
 
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800f2d14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880047a9738, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
 
Debugging Details:
------------------
 
 
FAULTING_IP: 
atikmpag+8738
fffff880`047a9738 4055            push    rbp
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
CUSTOMER_CRASH_COUNT:  1
 
BUGCHECK_STR:  0x116
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
 
STACK_TEXT:  
fffff880`04a8e928 fffff880`054dc140 : 00000000`00000116 fffffa80`0f2d14e0 fffff880`047a9738 00000000`00000000 : nt!KeBugCheckEx
fffff880`04a8e930 fffff880`054dbe4a : fffff880`047a9738 fffffa80`0f2d14e0 fffffa80`0f1da010 fffffa80`0a6aa410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04a8e970 fffff880`05582f13 : fffffa80`0f2d14e0 00000000`00000000 fffffa80`0f1da010 fffffa80`0a6aa410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04a8e9a0 fffff880`055accf1 : fffffa80`ffffffff 00000000`00461c24 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`04a8ea80 fffff880`0557e2e1 : fffffa80`0a6aa410 fffffa80`00000002 00000000`00461c24 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04a8eab0 fffff880`055aaff6 : 00000000`00000000 fffffa80`0a6bbd50 00000000`00000080 fffffa80`0a6aa410 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`04a8ebc0 fffff800`0312473a : 00000000`fffffc32 fffffa80`066ecb50 fffffa80`066dcb30 fffffa80`066ecb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04a8ec00 fffff800`02e798e6 : fffff880`009c0180 fffffa80`066ecb50 fffff880`009cb0c0 4f2b7a52`676a6161 : nt!PspSystemThreadStartup+0x5a
fffff880`04a8ec40 00000000`00000000 : fffff880`04a8f000 fffff880`04a89000 fffff880`0a043d40 00000000`00000000 : nt!KxStartSystemThread+0x16
 
 
STACK_COMMAND:  .bugcheck ; kb
 
FOLLOWUP_IP: 
atikmpag+8738
fffff880`047a9738 4055            push    rbp
 
SYMBOL_NAME:  atikmpag+8738
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: atikmpag
 
IMAGE_NAME:  atikmpag.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  4fd0c0e2
 
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
 
BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys
 
FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}
 
Followup: MachineOwner
---------
 
2: kd> lmvm atikmpag
start             end                 module name
fffff880`047a1000 fffff880`047f9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Jun 07 20:25:30 2012 (4FD0C0E2)
    CheckSum:         0005AB65
    ImageSize:        00058000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

26 May 2014   #4
hmedina62

Windows 7 Home Premium 64 bit
 
 
Not working

I have tried the directions below twice. I keep getting a failure error when trying to install the new driver. What is going on? I am attaching a screen shot of the error notices.
My System SpecsSystem Spec
26 May 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, try to install any other driver version.

Because, though this popup is caused for a bad GPU, but it is better to see the behavior with multiple versions of the driver before deciding a failing GPU.
My System SpecsSystem Spec
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 BSOD Unsure of Error Code but says Display Driver Error




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