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Windows 7: BSOD while using chrome

26 May 2014   #1
nomnivore

Win 7 home premium 64 bit
 
 
BSOD while using chrome

Hi everyone, first time poster here

I was running youtube on chrome with a couple other tabs open, itunes, and a few pdfs in adobe.
The BSOD occurred when I returned to the tab with youtube.

After restart, the files that help describe the problem are
C:\Windows\Minidump\052614-60013-01.dmp
C:\Users\Richard\AppData\Local\Temp\WER-99809-0.sysdata.xml

Dump files are attached (I hope I did it right)
Any ideas what could have triggered the BSOD?

Thanks!


My System SpecsSystem Spec
.
26 May 2014   #2
Thedoctor44

 

Manually initiated crashes...

Strange, have you set the CrashOnCtrlScroll registry up?

I have noticed this though.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
The driver being flagged is the Intel(R) Wireless WiFi Link 5000 Series Adapter Driver.

Code:
0: kd> lmvm netwns64
start             end                 module name
fffff880`05cbc000 fffff880`067f2000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Mon Jan 09 09:44:39 2012 (4F0AB707)
    CheckSum:         00AF00B8
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It's out of date, update it here.

It could be a possible virus infection.

Use Kaspersky's TDSSKiller Anti Rootkit utility

Anti-rootkit utility TDSSKiller

Run a scan with your normal Anti Virus and Malwarebytes.

Tip   Tip

Make sure you don't enable the free trial of malwarebytes pro, when asked make sure you deselect the option.





Post back the results.
My System SpecsSystem Spec
26 May 2014   #3
nomnivore

Win 7 home premium 64 bit
 
 

Thanks for the quick reply,
I did all the things you recommended (update drivers, run kaspersky, malawarebytes). What is CrashOnCtrlScroll?

Kaspersky TDSSKiller didn't turn any results, but Malawarebytes found a surprising number of problems. They're all currently sitting in quarantine.

Attached are the dump files and the results of Malawarebytes
My System SpecsSystem Spec
.

27 May 2014   #4
Thedoctor44

 

Those are a lot of entries.
Try this.

Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Post back the results.

As an answer to your question CrashOnCtrlScroll is a registry entry that you have to activate that generates a BSOD when you hold Right Ctrl and double tap Scroll Lock.
But I realized that it's not a combination that you can accidentally press so that doesn't matter.
My System SpecsSystem Spec
27 May 2014   #5
nomnivore

Win 7 home premium 64 bit
 
 

Just ran the check disk and the sfc/scannow, and both found no problems
My System SpecsSystem Spec
27 May 2014   #6
Thedoctor44

 

Ok good.

Have you had any more BSOD since?
If so upload the dump files.
My System SpecsSystem Spec
27 May 2014   #7
nomnivore

Win 7 home premium 64 bit
 
 

I haven't had any more BSOD since then, but here are the dump files anyway
My System SpecsSystem Spec
27 May 2014   #8
Thedoctor44

 

They aren't necessary if you haven't had any more crashes.
Upload any new dump files if you are still getting crashes.
My System SpecsSystem Spec
27 May 2014   #9
nomnivore

Win 7 home premium 64 bit
 
 

Will do. Thanks for all the help! I'll mark this threat as solved for now
My System SpecsSystem Spec
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 BSOD while using chrome




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