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Windows 7: BSOD - primarily when using Lightoom (sometimes just randomly)

16 Jun 2014   #51
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Odessit, please do one thing for me, Look on the package your ram came in or on a white sticker on the side of the ram. it will tell you the frequency it runs at and the first 4 timings and the voltage. You will se something like 9-9-9-34 21.5V 1333. once you know that, go into bios and look at your sata controller, it should be set to AHCI or IDE. Now, set optimized defaults in bios (usually F5) once you have set that, go to your ram and set the timings, frequency and voltage specified on the ram, go to your sata controller and set it exactly like it is now then go to the boot order and set the DVD as 1st boot device and the hard drive Windows is installed on as 2nd boot device. Then Save and exit. Tell me if that makes a difference. I have also asked some others to come in to assist you. After we have done all of this, I am still not sure whether you have a hardware problem or a bad driver causing this. The dump filed seem to indicate a bad driver and so does driver verifier. But it acts like bad hardware to me. Hardware I can handle usually. But, you may be without use of your computer for a couple of days in order to figure this out, if you are willing.


My System SpecsSystem Spec
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17 Jun 2014   #52
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I have seen a couple of instances where SABERTOOTH 990FX R2.0 did not run perfectly when all the DIMM slots were occupied. can you remove two RAMs and run the computer with 8 GB RAM, just to see if it makes any difference or not?
My System SpecsSystem Spec
17 Jun 2014   #53
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Quote   Quote: Originally Posted by Arc View Post
I have seen a couple of instances where SABERTOOTH 990FX R2.0 did not run perfectly when all the DIMM slots were occupied. can you remove two RAMs and run the computer with 8 GB RAM, just to see if it makes any difference or not?
In my opinion that constitutes a bad board, although you are usually better off only using 2 sticks of ram ( it only uses 1 of the 2 memory controllers and puts less strain on the CPU) However the board has 4 slots and should be able to utilize all 4. IMO, if it can't and run properly using all 4, it's a defective board. But, I agree with Arc, try with only 2 sticks.
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17 Jun 2014   #54
odessit40

Windows 7 Ultimate x64
 
 

I tried it with both boards - and 1,2,3, and 4 sticks configs...same results
will take a look at the BIOS settings now
My System SpecsSystem Spec
17 Jun 2014   #55
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Good. Do you have another computer or one you could use for a few days??
My System SpecsSystem Spec
17 Jun 2014   #56
odessit40

Windows 7 Ultimate x64
 
 

i have a laptop but this is my primary
Why?
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17 Jun 2014   #57
odessit40

Windows 7 Ultimate x64
 
 

just set my ram to 9-9-9-24 1.5v
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17 Jun 2014   #58
odessit40

Windows 7 Ultimate x64
 
 

Crashed out again...
My System SpecsSystem Spec
17 Jun 2014   #59
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK. How is it doing? and are you having issues with anything other than Lightroom? Refresh my memory. Also, can you list all the tests you have done, please? I asked that because, drastic times require drastic measures. We have run almost every test, I think. That's why I would like you to list everything you have done. I think it would help all involved to see them all in one place. Did your Dad ever tell you, "I'm taking you to the woodshed"? I think it's time we took your computer to the 'woodshed'. Nothing real drastic, but you may not be able to use it as you normally do for a few days, maybe even several days. Every dump file I have run of yours, indicates to me that it is a third party driver. I'm going to try to lead you into finding out which one that is.

If you can, I would like you to call Adobe technical support and tell them what is happening and tell them we have tested every piece of hardware on your machine, and you would like to know what would cause Lightroom to crash every time you start the program. At least that's what I would do. They know their software better than anyone.
My System SpecsSystem Spec
17 Jun 2014   #60
odessit40

Windows 7 Ultimate x64
 
 

I ran memtest (8 passes)...no errors
Tested each stick in each slot
Prime95..no problem
Swamped Motherboard - problem continues
Clean install of OS
McAfee removed
Driver verifier - crashes the OS almost immediately
SFC - no violations
Voltage and timing adjust on RAM

I've browsed the web and LOT of people seem to be reporting this, i think this has to do with the unstable version of Lightroom. I may go back and reinstall prior version from 5.4...
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 BSOD - primarily when using Lightoom (sometimes just randomly)




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