BSOD - primarily when using Lightoom (sometimes just randomly)

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  1. Posts : 26,869
    Windows 11 Pro
       #61

    If you want to try that first, go ahead. But, I would also suggest, if you haven't to run your Hard Drive Manufacturer's diagnostic program on all hard drives, both the short drive self test and the long test. If you have a friend who is good with electronics and has a multi meter, see if you can persuade him to come over and test your PSU. If it is possible, see if he can test the 12V rail at full load as well as at idle.

    If you will tell me the had drive manufacturer, I'll give you the link to their diagnostic test.
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  2. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #62

    I'll see who I can find :)

    Quite a peculiar problem, right?
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  3. Posts : 26,869
    Windows 11 Pro
       #63

    When you did Driver Verifier, you should have selected only non Microsoft drivers, and crashing upon the OS loading should be a sign it is a third party driver.
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  4. Posts : 26,869
    Windows 11 Pro
       #64

    Pretty much, it is. It is turning out to be one of those tough ones. If you have replaced the Motherboard, if I am right, then test the hard drives, and can get a good test (and person doing the test) on the PSU, it seems there is nothing left but software.
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  5. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #65

    I am really leaning to software - PSU is relatively new - less than a year old
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  6. Posts : 26,869
    Windows 11 Pro
       #66

    Well, software is a different animal than hardware. A piece of software can be fine, but conflict with another driver from another piece of software. By themselves, they are fine, but together they will crash the computer. And it is very difficult to tell which 2 pieces are doing it. Then there are other pieces of software which are known to cause BSODs, McAfee being one of them and is almost impossible to completely get rid of.
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  7. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #67

    I give up

    Another BSOD - same circumstances.
    I ran "WhoCrashed" to analyaze minidump

    On Sun 6/22/2014 7:49:10 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
    Bugcheck code: 0x124 (0x0, 0xFFFFFA800E61E028, 0xB630A000, 0xA9000175)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
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  8. Posts : 26,869
    Windows 11 Pro
       #68

    Please post the dump file located at C:/windows/minidump. It will probably It is probably the last one, but the numbers ate the date and time they are usually 0622140156 which would be 06-22-2014 at 1:56 plus the seconds. But, you will have to provide admin permissions, but copy them and paste them to a folder on the desktop. Then highlight that folder, right click it, select send to > compressed zip folder and upload it using the paperclip icon in the reply window.
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  9. Posts : 26,869
    Windows 11 Pro
       #69

    Odessit, just be a little more patient and relax. I have called in the Calvary to help. It hurts my Ego to do that but, I think it's needed. I almost believe it is the Lightroom program itself causing the problem, but we'll see what all the smart guys say. If they figure something else out, then I will admit they are smarter than me. Begrudgingly, of course.
      My Computer


  10. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #70

    Thanks so much, b/c i am really out of ideas. Maybe it's the host hard drive. I also read somewhere that sometimes when you have multiple hardrives, it caused issues for the OS as it gets confused which hard drive to access.

    Anyway, here't the memdump archive
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