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Windows 7: BSOD - primarily when using Lightoom (sometimes just randomly)

26 May 2014   #1
odessit40

Windows 7 Ultimate x64
 
 
BSOD - primarily when using Lightoom (sometimes just randomly)

Hello

I started having BSODs randomly - seems like it happens due to intense graphic load - such as using Photoshop or Lightroom. Unfortunately, I cannot pinpoint the issue as the BSOD's give random codes.

I ran memtests without any errors, I swamped a brand new Videocard from 1gb to 2gb, but still the problem persists.

Any help would be very much appreciated.


My System SpecsSystem Spec
.
27 May 2014   #2
Thedoctor44

 

Code:
BugCheck 124, {0, fffffa800e5187f8, 0, 0}

Probably caused by : hardware
0x124 bugchecks indicate a fatal hardware error has occurred, the 1st parameter is a machine check exception which means the CPU has found a fault with a hardware piece and has initiated a bugcheck.

The 3rd parameter is the address where the WHEA error record is stored, lets have a look.

Code:
3: kd> !errrec fffffa800e5187f8
===============================================================================
Common Platform Error Record @ fffffa800e5187f8
-------------------------------------------------------------------------------
Record Id     : 01cf794a62ac3724
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/27/2014 1:24:27
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e518878
Section       @ fffffa800e518950
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Write
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e5188c0
Section       @ fffffa800e518a10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : 43 0f 10 00 00 08 04 02 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800e518a10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e518908
Section       @ fffffa800e518a90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DWR_ERR (Proc 2 Bank 0)
  Status      : 0xf612c00000000145
  Address     : 0x0000000004453490
  Misc.       : 0x0000000000000000
That's a level 1 Cache data read error, looks like the CPU is at fault.

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat


Free your startup, remove all unnecessary programs from launching when you first login.

Startup Programs - Change

Daemon Tools/Alcohol is known cause of BSODs.

Registry and SPTD problems | DAEMON Pro Help
How to remove sptd.sys from system

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

Post back the results.
My System SpecsSystem Spec
27 May 2014   #3
odessit40

Windows 7 Ultimate x64
 
 

I ran Memtest for the whole day - initially it picked up 2 errors (attached). I then tried to isolate the problem to each memory stick and/or DIMM slot...so i ran the specific test which identified the error 4 times (for each RAM stick and for each DIMM Slot)....results came clean
I uninstalled Daemon Tools, so will see
I ran FurMark - it leveled out the GPU's temp at 76C and CPU stopped around 55-58C
PS. I do not thing it's the hard drive as I swamped 2 hard drives (System was cloned) and the problem persisted.

Any other ideas? I will keep you posted as to the Stability after Daemon removal.
My System SpecsSystem Spec
.

27 May 2014   #4
odessit40

Windows 7 Ultimate x64
 
 

Crashed again as soon as I started to work in Lightroom
COuld it be the Motherboard?
Here's the latest MemDump

Any help would be GREATLY appreciated. ( I really dont have time now to build the new rig..even just reinstalling everything)
My System SpecsSystem Spec
28 May 2014   #5
Thedoctor44

 

Try your HDD anyway, I'm starting to have my doubts.
You are still getting 0x124 bugchecks.

Did you run Prime95 as suggested?
My System SpecsSystem Spec
28 May 2014   #6
odessit40

Windows 7 Ultimate x64
 
 

Running Prime95 for 2 hours now - no problems
50C on CPU, MB at 40C

I tried something last night - i pulled out all RAM module from all 4 slots...put in a module into the 1st slot, and Lightroom crashed it out....
then i put in the module into slots 2 and 3....stable...added a module into slot 4....so currently running 12GB of RAM from DIMM slots 2-4...so far, stable
Did not experience crashes in Lightroom...yet.
So i have 2 ideas - 1) Dimm Slot has gone bad... 2) Crucial RAM is not so reliable.
My System SpecsSystem Spec
28 May 2014   #7
odessit40

Windows 7 Ultimate x64
 
 

Crashed out again
Going to try to swap SSD's now...

I am completely clueless at this point...
My System SpecsSystem Spec
29 May 2014   #8
Thedoctor44

 

I can't vouch for crucial seen as though I've never been with their products, it could indeed be a faulty DIMM slot.

Upload the new dump files.
My System SpecsSystem Spec
29 May 2014   #9
odessit40

Windows 7 Ultimate x64
 
 

Latest dump file

PS. I meant Corsair RAM (not Crucial)
My System SpecsSystem Spec
29 May 2014   #10
Thedoctor44

 

No new dump files.
The latest one is a 0x124 from the 26th which I think I analysed before.

Check in C:/Windows/minidump for new .dmp files.
My System SpecsSystem Spec
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 BSOD - primarily when using Lightoom (sometimes just randomly)




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