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Windows 7: BSOD on first bootup and watching Youtube videos while using Photoshop

29 May 2014   #1
Mangojango

Windows 7 Home Premium 64bit
 
 
BSOD on first bootup and watching Youtube videos while using Photoshop

Greetings,
I get BSODs half an hour after my first bootup everyday. And I get random bluescreens, crashes and restarts while watching Youtube videos and working in Photoshop sometimes while opening a picture, sometimes totally random.
ZIP containing the dumps from sevenforums' diagnostic tool attached.
Thanks for your help!

Mangojango


My System SpecsSystem Spec
.
29 May 2014   #2
Thedoctor44

 

0x124 bugchecks are caused by detection of faulty hardware.

Lets take a look.

Code:
BugCheck 124, {0, fffffa8004cc18f8, 0, 0}
What does this all mean?
Well the number in red is the bugcheck code which I've just mentioned.

The blue number is null which means a Machine Check Exception occurred, this indicates the CPU found a fault with a hardware piece then sends out the KeBugCheckEx routine which is your BSOD.

The green text is the address where the WHEA Error Record is contained. WHEA stands for Windows Hardware Error Architecture.

Lets take a look and see if we can find the hardware piece causing the issue.

Code:
0: kd> !errrec fffffa8004cc18f8
===============================================================================
Common Platform Error Record @ fffffa8004cc18f8
-------------------------------------------------------------------------------
Record Id     : 01cf78c235dcb909
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/26/2014 9:09:42 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004cc1978
Section       @ fffffa8004cc1a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000005

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004cc19c0
Section       @ fffffa8004cc1b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000005
CPU Id        : 20 0f 60 00 00 08 06 05 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8004cc1b10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004cc1a08
Section       @ fffffa8004cc1b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_NOTIMEOUT_ERR (Proc 5 Bank 5)
  Status      : 0xb480000000040e0f
  Address     : 0x0000000000000002
  Misc.       : 0x0000000000000000
As you can see, there's the machine check exception, now it looks like your graphics card is failing.
We can test this by running Furmark.

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


I also noticed a 0x101 bugcheck, meaning a processor was hung and not able to perform interrupt requests so the system bugcheck.

Code:
BugCheck 101, {21, 0, fffff880009b3180, 4}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
The reason it says analysis inconclusive is because we cannot analyse 0x101 errors at all on minidumps, we need Kernel Memory Dumps.
This is because the processor hung did not call the KeBugCheckEx function, rather another processor did and because minidumps contain only the processor that called the KeBugCheckEx function we cannot find the cause.

I think for the time being we should leave this and see how Furmark does.

This is a little bit of an analysis though.

Code:
BugCheck 101, {21, 0, fffff880009b3180, 4}
Alright, basically windows use a technique that calls all the processors and asks them to answer, it's a way of synchronizing all the processors, when one doesn't respond the system bugchecks.

The first parameter is how many ticks it took until the timeout which caused the system to bugcheck.

The third parameter is the Processor Control Block address for the hung processor which contains information such as pointers to the current thread be executed.

The fourth parameter generally indicates the processor that was hung which in this case it is the fourth one.
My System SpecsSystem Spec
29 May 2014   #3
Mangojango

Windows 7 Home Premium 64bit
 
 

This is something I can work with. I will check the GPU and hope that this is what causes the BS since it still got its warranty. I hope that there's no problem with the CPU though, but we'll see.
I will run Furmark tomorrow and tell you what it said.
Thank you very much!
My System SpecsSystem Spec
.

29 May 2014   #4
Mangojango

Windows 7 Home Premium 64bit
 
 

So I've run the Furmark test for about 20 min. The GPU reached temperatures of over 95C... so I prefered to abort. But there were no errors, no crashes or bluescreens at all.
My System SpecsSystem Spec
29 May 2014   #5
Thedoctor44

 

That is a bit hot, even for a stress test.
Mine never exceed 81C.

Is there enough cooling?

Sufficient airflow?

That being said it looks like your display driver is up to date.

Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`11044000 fffff880`11c9c000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Mar 04 11:07:52 2014 (5315B408)
    CheckSum:         00C20523
    ImageSize:        00C58000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Find an older driver for your GPU, see if the frequency of BSODs change.

Drivers | GeForce
My System SpecsSystem Spec
29 May 2014   #6
Mangojango

Windows 7 Home Premium 64bit
 
 

There are no coolers on the case itself. I actually wanted to buy two of them.
I'll try changing the driver but write you backtomorrow, I need some sleep and they mostly occur at first startup each day anyway. So I'm giving you my feedback then.
My System SpecsSystem Spec
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