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Windows 7: Random crashes BSOD, dump file won't zip

29 May 2014   #1
kuurt

Windows 7 64 bit
 
 
Random crashes BSOD, dump file won't zip

My computer crashes are becoming more frequent - probably once or twice a week. Hard for me to diagnose because it works fine most of the time.

Often occurs right after Windows 7 boots up, although, has also occurred hours after having been on. Sometimes the computer just freezes up, tries to restart itself, but then has a disk boot error. Occasionally doesn't want to start up at all and says "disk boot failure". I don't think I always get a blue screen - sometimes it's black.

I'm guessing it is a hardware issue of some kind (although I don't know for sure) because I have reinstalled the OS about 3 times in the last year or two and each time I get random crashes. Even after upgrading from Windows XP to Windows 7.

I recently did a computer health check and it all turned out ok. My harddrive was all good, no bad sectors or anything. I have tested the RAM with Windows 7 memory check tool. I have done dskchk and sfc/scannow - no issues.

So, now I want to see if the crash dump file can tell me anything. I went to "C:\windows\minidump". Oddly it doesn't show anything for the crash I had today, but it shows that I had a crash yesterday so I right clicked on the dump file to zip it and upload it here, but it won't let me zip the file. It says "file not found or no read permission" when I try to zip it.

Anyway, I uploaded the file that the DM log collector created if that tells you anything. Did that also get the crash dump file?


My System SpecsSystem Spec
.
30 May 2014   #2
Thedoctor44

 

Code:
BugCheck F4, {3, fffffa8006155b30, fffffa8006155e10, fffff80002dc9270}
0xF4 bugchecks indicate that a critical object necessary for Windows to function has been terminated for whatever reason.

Unfortunately I cannot analyze much of this bugcheck with Small Memory Dumps, therefore Kernel Memory Dumps would be useful.

Follow these instructions on how to change to Kernel Memory Dumps.

Dump Files - Configure Windows to Create on BSOD

Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.

Don't zip it up as it corrupts the dump file by compressing it.

In the mean time, whilst you wait for another BSOD I recommend running these tests as failing drives and bad RAM can cause these issues.

Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec
30 May 2014   #3
kuurt

Windows 7 64 bit
 
 

I didn't actually have to switch to kernel memory dump because my settings were already set on that. But, it won't let me upload that file anywhere because it says I don't have permission. Is there some way around that?

I'll get back to you on those other tests.
My System SpecsSystem Spec
.

30 May 2014   #4
Thedoctor44

 

What is the date on it?
It has to be recent.

You must have full Administrative privileges to copy the memory.dmp to the desktop.
Then upload it to OneDrive, after it has been uploaded post the download link.
My System SpecsSystem Spec
30 May 2014   #5
kuurt

Windows 7 64 bit
 
 

The date on it is the 28th - two days ago.

I only have two accounts on my PC - mine (which should be the administrator account) and a guest account. And I am in my account so I don't know why it's not giving me administrator privileges.

I'm also having an issue with downloading this memory tester tool since my CD burner doesn't work. I have to use my flash drive, but that Memtest86 link you gave me says that I need to format the flash drive first to avoid problems. Then in red it says "WARNING!! Contents on this drive will be deleted..". And I don't want to delete the contents on my flash drive. So that's a problem.
My System SpecsSystem Spec
30 May 2014   #6
Thedoctor44

 

Well, you could move the contents to a folder on the computer until you've ran memtest then format the USB again then move the contents back.

As for the dump file yes that will be fine to upload.
My System SpecsSystem Spec
30 May 2014   #7
kuurt

Windows 7 64 bit
 
 

My System SpecsSystem Spec
30 May 2014   #8
Thedoctor44

 

Normally 0xF4 bugchecks are caused by hardware or memory leakage.
We are unsure about hardware yet seen as you haven't ran the tests.

You don't seem to have any memory leakages so that's out of the question.

Code:
NonPagedPool Usage:    11964 (     47856 Kb)
	NonPagedPool Max:     774527 (   3098108 Kb)
I am seeing a lot of IRP errors though.
Lets take a look.

Ok, Avast is showing issues.

Code:
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Other drivers related to Avast are involved but that doesn't matter.

Now the other thing that interests me is this...

Code:
*** ERROR: Module load completed but symbols could not be loaded for ccSetx64.sys
Code:
*** ERROR: Module load completed but symbols could not be loaded for Ironx64.SYS
These are Norton/Symentec drivers.

You should never have more than 1 real time Anti Virus installed at the same time, especially Norton and Avast which are very prone to issues...

I suggest removing both with their removal tools.

avast! Uninstall Utility | Download aswClear for avast! Removal

https://support.norton.com/sp/en/uk/...rProfile_en_us

Replace them with MSE and Malwarebytes.

Tip   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.




Your C Media audio driver is causing issues as well.

Code:
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
You should update it here.

Code:
1: kd> lmvm cmudax3
start             end                 module name
fffff880`04a7d000 fffff880`04be3000   cmudax3    (no symbols)           
    Loaded symbol image file: cmudax3.sys
    Image path: \SystemRoot\system32\drivers\cmudax3.sys
    Image name: cmudax3.sys
    Timestamp:        Tue Dec 01 03:31:07 2009 (4B148DFB)
    CheckSum:         0011EE46
    ImageSize:        00166000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
30 May 2014   #9
kuurt

Windows 7 64 bit
 
 

I know you're not suppose to have more than 1 real time antiviruses, but I have Avast turned off. I only use it as a back up. I would temporarily disable Norton if I wanted to use it. It gave me that option when I went to uninstall it and I thought it wouldn't hurt to keep it as a back up. Not sure why it would have an error message unless it has something to do with that fact that it's currently disabled.

My ISP is Comcast and they give me the Norton as part of my package, and since it's suppose to be one of the best I think I'd rather hang on to that rather than switch to Microsoft Security Essentials. I don't know why it would have an error messages either - it works just fine. Are these error messages a big deal?

I do use Malewarebytes, although I need to download it again. Lost it when I reinstalled my OS. I thought the full version of Norton would take care of spyware/maleware also, no?

I actually don't have a C media sound card. My sound card is actually Diamond Multimedia extreme sound, but their website was down for a few days when I reinstalled my OS, and Windows 7 seem to find another driver from C media that seemed to work. I guess I better go download the right one now that their site is back up.

Sorry, still have do those tests - I'm working on getting someone to burn me the memtest86 onto a disk. I did the disk check once, but it froze up on me during, so I'll have to do that again later.
My System SpecsSystem Spec
30 May 2014   #10
Thedoctor44

 

Well for a few people Norton has caused little issues but the majority of people, it looks like yourself included are being affected by it.
Myself, and many others don't recommend Norton at all, we recommend MSE because it has caused no issues.

That being said, I'm curious, what do you have in the way of USB devices?
Specifically USB 3.0 devices.

Your keyboard looks suspicious.
My System SpecsSystem Spec
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