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Windows 7: Random BSOD waking from sleep mode

30 May 2014   #1
Squirly150

Windows 7 Ultimate x64
 
 
Random BSOD waking from sleep mode

New computer for my dad.
ASUS H81-ME mainboard
Pentium G3220 3.0GHz
8GB 1600MHZ DDR3
Win 7 Home Premium 64bit
Install went without a hitch but the computer crashes upon waking from sleep. Not always either, just sporadically. I have already replaced the new motherboard and memory for replacements, also new, but the problem persists. I will upload the memory.dmp and latest mindump files in hope of some help with this issue.
This morning I replaced the old/new PSU with a new/new psu since kernel power is mentioned in the Windows logs. I started sfc before I left his house this morning too and will report any problems found.

Any help would be greatly appreciated.

Edit: SFC came back clean.


My System SpecsSystem Spec
.
30 May 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Squirly,

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec
30 May 2014   #3
andrew129260

Windows 10 Pro
 
 

Have you checked to make sure you have the latest drivers for everything?

Motherboard, graphics, etc?
My System SpecsSystem Spec
.

01 Jun 2014   #4
Squirly150

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Squirly,

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

Ok, ran your tool and uploaded zip file.
Thanks!
My System SpecsSystem Spec
02 Jun 2014   #5
Squirly150

Windows 7 Ultimate x64
 
 

Was there something else I needed to do?
My System SpecsSystem Spec
03 Jun 2014   #6
Thedoctor44

 

Code:
BugCheck 9F, {3, fffffa80066cda10, fffff80000b9c4d8, fffffa800a8495d0}

Probably caused by : pci.sys
0x9F means that a driver is in an inconsistent or invalid power state, the reason is in the 1st parameter.

This indicates a device object has been blocking an IRP for longer than it is allowed, which prevents other IRPs from being completed.

Code:
0: kd> !irp fffffa800a8495d0
Irp is active with 4 stacks 3 is current (= 0xfffffa800a849730)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80070b02b0 00000000 00000000-00000000    pending
	      *** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA
			Args: 00015400 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a6b5cb0    

			Args: 00000000 00000000 00000000 00000000
The IRP awaiting completion contains Intel Rapid Storage Technology data, this isn't surprising as this software is known to cause issues.

Code:
0: kd> !devobj fffffa80066cda10
Device object (fffffa80066cda10) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa80070bc370
Current Irp 00000000 RefCount 0 Type 00000004 Flags 00001040
DevExt fffffa80066cdb60 DevObjExt fffffa80066cdf88 DevNode fffffa80066d0b10 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa80066c6590 \Driver\ACPI
Device queue is not busy.
The PDO or Physical Device Object contains the Advanced Configuration and Power Interface driver which makes sense seen as it bugcheck upon waking up.

Uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
My System SpecsSystem Spec
03 Jun 2014   #7
Squirly150

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
  1. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
This didn't happen. iastorf.sys is still the driver listed in details. I did however download and install the latest RST package from Intel so we'll see how that goes. Can I run that driver verifier tool to speed up testing rather than just waiting to see if it happens again? If so, what is the proper way to use that tool. It says not to use it unless instructed to.
Cheers!

Clarification, iastora was still listed after restart from removing drive. iastorf is there now due to rst package install I mentioned.
My System SpecsSystem Spec
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