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Windows 7: BSOD when going out of sleep

01 Jun 2014   #1
Daniol71

Windows 7 Home Premium 64bit
 
 
BSOD when going out of sleep

I just did a fresh install of Windows 7 on my Asus K70IJ. Everything works as it should (even hibernation) except for sleep mode. The laptop will go to sleep and come out of sleep without any problems. But upon login in the "Welcome" page will keep loading for 1-2 minutes and then I will get the BSOD for about half a second and then the laptop reboots and asks me if I want to start normally or in safe mode etc.

I have installed all the drivers available for the laptop from the Asus support page. None had any effect on the problem except for the Intel Matrix Storage Manager. After installing that, the laptop would come out of sleep and go almost straight into BSOD. I would see the blue screen for about 2 seconds and then I would be back to choosing Safe mode etc.

My BIOS is on the latest version available. I reset it to factory defaults but it didn't fix the problem.
I even made another fresh install of Windows 7 but it still didn't help. I applied all the Windows Updates available.

I hope one of you can help me, especially since I haven't been able to pinpoint the source of the problem yet.

NOTE: I installed Win7 on a completely new Kingston SSD. Previously the laptop was running Win8 on another drive. I don't know if that could be the source of the problem.


My System SpecsSystem Spec
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01 Jun 2014   #2
Thedoctor44

 

My System SpecsSystem Spec
01 Jun 2014   #3
Daniol71

Windows 7 Home Premium 64bit
 
 

Hi, sorry about that, here's the zip
My System SpecsSystem Spec
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01 Jun 2014   #4
Thedoctor44

 

There are no dump files, check in these directories.

C:/Windows/minidump

C:/Windows/memory.dmp

Small Memory Dumps or Minidumps can be copied to the desktop, zipped up then uploaded directly here.

Kernel Memory Dumps on the other hand are too large to upload directly here.

you must upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.
My System SpecsSystem Spec
01 Jun 2014   #5
Daniol71

Windows 7 Home Premium 64bit
 
 

Yeah it said something like "can't find specified path" when I ran DM Log Collector. I'll try to upload them manually.
My System SpecsSystem Spec
01 Jun 2014   #6
Daniol71

Windows 7 Home Premium 64bit
 
 

Alright, I'm having a problem, I figured I had to make Windows create these memory dumps, so I followed the instruction for kernel memory dump from here Dump Files - Configure Windows to Create on BSOD however, I still can't find memory.dmp
My System SpecsSystem Spec
01 Jun 2014   #7
Thedoctor44

 

So there are no dump files under both directories?

I'm struggling to understand the exact problem.
My System SpecsSystem Spec
01 Jun 2014   #8
Daniol71

Windows 7 Home Premium 64bit
 
 

Yep, no dump files at all, even after I followed the instructions to make Windows create them.
My System SpecsSystem Spec
01 Jun 2014   #9
Thedoctor44

 

You might need to wait for another BSOD.

You can try this but it's a bit a gamble whether or not it will work.

Enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

We use Driver Verifier as it puts a stress on the drivers, and so it makes the unstable drivers crash. This should flag the driver responsible in the dump file.
It

Driver Verifier will make the system laggy, this is normal so don't worry.

Before enabling DV, make sure that you have earlier System restore points made in your computer.

If there are no points, make a System Restore Point Manually


Post back the results.
My System SpecsSystem Spec
01 Jun 2014   #10
Daniol71

Windows 7 Home Premium 64bit
 
 

Well, the problem isn't making the BSOD appear. I can pretty much do it on demand since it happens EVERY SINGLE TIME I wake the device from sleep. However, as I said, it only appears for less than half a second. Maybe not enough time for the system to make a dump?

I'll run driver verifier and report back with the results, thanks for your help
My System SpecsSystem Spec
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 BSOD when going out of sleep




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