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Windows 7: I Need Help Narrowing Down The Cause of My Bluescreens

01 Jun 2014   #1
Aiyeee

Windows 7 Ultimate x64
 
 
I Need Help Narrowing Down The Cause of My Bluescreens

Ive been bluescreening since Feb. of last year and have not been able to figure out what the problem is. I have tested my memory countless times, and it passes every time. This has become extremely frustrating to deal with, and any help is appreciated.


My System SpecsSystem Spec
.
01 Jun 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff88003f451e0, fffff88003f451e0, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
---------
Uninstall the video card driver and reboot. Run Windows Update and choose to install the video driver offered in the Optional updates.

Monitor the system for stability and post back.
My System SpecsSystem Spec
02 Jun 2014   #3
Aiyeee

Windows 7 Ultimate x64
 
 

Hey I uninstalled the driver and redownloaded the windows update suggested one last night, and then I bluescreened again this morning.
My System SpecsSystem Spec
.

08 Jun 2014   #4
Aiyeee

Windows 7 Ultimate x64
 
 

Please help
My System SpecsSystem Spec
08 Jun 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Whenever you Blue Screen, always upload the latest information.
My System SpecsSystem Spec
18 Jun 2014   #6
Aiyeee

Windows 7 Ultimate x64
 
 

Here's the latest information, help appreciated!
My System SpecsSystem Spec
18 Jun 2014   #7
PeregrineX

Windows 7 Ultimate X64
 
 

Your BSOD seems to be caused by your DirectX Graphics MMS driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8801320196c, Address of the instruction which caused the bugcheck
Arg3: fffff88009292ba0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VidMmDestroyAllocation+2c
fffff880`1320196c 488b3f          mov     rdi,qword ptr [rdi]

CONTEXT:  fffff88009292ba0 -- (.cxr 0xfffff88009292ba0)
rax=fffff880132118c0 rbx=fffff8a00d131c00 rcx=fffff8a00ce64940
rdx=fffff8a00d131c00 rsi=fffff8a00ce64940 rdi=fa8006a7938004c0
rip=fffff8801320196c rsp=fffff88009293580 rbp=fffffa800978d000
 r8=fa8006a793800360  r9=0000000000000000 r10=0000000000000000
r11=fffff88001a40120 r12=fffff8a00cea4590 r13=fffff8a0028dc440
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
dxgmms1!VidMmDestroyAllocation+0x2c:
fffff880`1320196c 488b3f          mov     rdi,qword ptr [rdi] ds:002b:fa8006a7`938004c0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8801320196c

STACK_TEXT:  
fffff880`09293580 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VidMmDestroyAllocation+0x2c


FOLLOWUP_IP: 
dxgmms1!VidMmDestroyAllocation+2c
fffff880`1320196c 488b3f          mov     rdi,qword ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidMmDestroyAllocation+2c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc13

STACK_COMMAND:  .cxr 0xfffff88009292ba0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmDestroyAllocation+2c

BUCKET_ID:  X64_0x3B_dxgmms1!VidMmDestroyAllocation+2c

Followup: MachineOwner
---------
Try updating/reinstalling your NVidia Graphics driver, using this tutorial to ensure the cleanest installation possible.

If that doesn't work, try reinstalling DirectX itself (Use this link).

Please inform us of the results, and run the BSOD Posting Instructions program again if there is another BSOD.

Best of luck,

PeregrineX
My System SpecsSystem Spec
18 Jun 2014   #8
Aiyeee

Windows 7 Ultimate x64
 
 

ok i followed the instructions exactly, if I bluescreen ill post again... but hopefully not
My System SpecsSystem Spec
19 Jun 2014   #9
Aiyeee

Windows 7 Ultimate x64
 
 

Ok so I bluescreened again right after I hit the windows restart button because I could not get google chrome to open
My System SpecsSystem Spec
24 Jun 2014   #10
Aiyeee

Windows 7 Ultimate x64
 
 

Bluescreened again while working in photoshop. Please help!
My System SpecsSystem Spec
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