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Windows 7: BSoD while playing video games/watching youtube/other

03 Jun 2014   #1
Hellstorm42

Windows 7 Professional x64
 
 
BSoD while playing video games/watching youtube/other

My computer had BSoD'd a few times before but those have been specific, repeatable events that have been solved. But now my computer has started BSoDing more frequently, twice already this week. It seems that most times it happens while I'm watching youtube but I have had it happen while playing video games. The last video game I that it happened with was Star Wars: Dark Forces.

Please let me know how I can fix this. Thank you


My System SpecsSystem Spec
.
03 Jun 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi there,

I'm not seeing any specific drivers but there are some indications of hardware being at fault,

Code:
BugCheck 7A, {fffff6fc40006c78, ffffffffc00000c0, 15cde860, fffff88000d8f000}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
GetPointerFromAddress: unable to read from fffff800030c3278
Probably caused by : memory_corruption

Followup: memory_corruption
Let's try testing your RAM,

information   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


As well as a chkdsk /r,

Disk Check
My System SpecsSystem Spec
03 Jun 2014   #3
Hellstorm42

Windows 7 Professional x64
 
 

I will test it tonight and let you know. Thank you.
My System SpecsSystem Spec
.

03 Jun 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome.
My System SpecsSystem Spec
04 Jun 2014   #5
Hellstorm42

Windows 7 Professional x64
 
 

I did both a Memtest and chkdsk. 8 passes on Memtest with no errors and chkdsk had no errors either. What's next?
My System SpecsSystem Spec
04 Jun 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Let's see what these test's result with,

SFC /SCANNOW Command - System File Checker

As well as full scans with your AV and ESET Free Online Scanner :: Complete Malware Detection :: ESET
My System SpecsSystem Spec
04 Jun 2014   #7
Hellstorm42

Windows 7 Professional x64
 
 

I ran the sfc /scannow and it came back with no integrity violations. I also ran both my AV and the one you linked me to and both came back clean.

What do you recommend next?
My System SpecsSystem Spec
04 Jun 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Well, let's see if we can get the driver to show itself using driver verifier,

information   Information
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
05 Jun 2014   #9
Hellstorm42

Windows 7 Professional x64
 
 

I just got a BSoD. It was while I was trying to open a new game I bought. Yesterday, I ran that game for 5 hours without a problem but today I got the BSoD. Here is the file.
My System SpecsSystem Spec
06 Jun 2014   #10
Hellstorm42

Windows 7 Professional x64
 
 

I just got another BSoD while watching a video on iTunes. These are really starting to get annoying. What else can I do get stop them?
My System SpecsSystem Spec
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 BSoD while playing video games/watching youtube/other




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