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Windows 7: Several BSODs recent install of MS OneDrive; USB ext. HDs fail

05 Jun 2014   #21
lite1

Windows 7 Pro 64-bit
 
 

Here you go, (and prior to the Renesas update done yesterday I do not recall those being Device Manager entries, but I don't scrutinize Device Manager so not certain I am correct about this).


My System SpecsSystem Spec
.
05 Jun 2014   #22
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

They look fine, and I'm pretty sure your USB 2.0 ports should be run by the Intel controller although I'm having trouble confirming that as it's hard to track down any info on the motherboard. Would you mind downloading and running Piriform Speccy, click on the motherboard tab on the left and then post a screenshot with your next post mate?

Also, do you have a Restore Point set just before you installed the Renesas drivers? It would be interesting to see what was showing before those drivers were added.
My System SpecsSystem Spec
05 Jun 2014   #23
lite1

Windows 7 Pro 64-bit
 
 

Yes I have a restore point just before Renesas updated the firmware and before it updated the driver.

Screenshot of motherboard - hope it actually provides you some meaningful information.
Thanks so much.
My System SpecsSystem Spec
.

06 Jun 2014   #24
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

OK, where I'm at at the moment is I'm struggling to find out what controller the USB ports are running from, it's extremely difficult to get down to that level with these manufacturer boards and I need to verify that first. I'm back at work again now so please bear with me on that one, I will ask our experts if they'll cast their eyes over this to see if anything stands out.

I'm of the mind that the USB 2.0 ports are (supposed to be) controlled by the chipset driver, that's what I'm trying to ascertain at the moment. If this were my machine my next action would be to uninstall the USB 2.0 root hub and reboot to allow Windows to install the relevant drivers. Please note I'm not advising you to do this just yet but merely thinking 'aloud'.
I'd also be tempted to try that Restore Point to see how things were set up prior to the Renesas drivers being installed. If you do want to do that then feel free, but make sure to create another Restore Point before doing so.
My System SpecsSystem Spec
06 Jun 2014   #25
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by lite1 View Post
ICit2lol You've definitely helped - thanks, and I appreciate that you are stepping out rather than risk sending me in the wrong direction.
Sorry lat reply but see there is some progress so if I do see anything at all I will chip in again but I think Boozad is better at this than me but there again two sets of eyes are better than one eh?
My System SpecsSystem Spec
06 Jun 2014   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Just dropping in... Boozad has the lead on this issue.

edit: Just saw that Arc already posted the drivers link.
Drivers and software - ThinkPad W510

I couldn't get the operating system to "stick" on the URL, so you'll have to select it from the drop down box.


Detailed specifications - ThinkPad T510, T510i, W510

When there are issues on my machine that cannot be easily determined, I'll "start over" using HW drivers from the manufacturers download site. The best results are when you uninstall the current driver installed first. Sometimes, it is necessary to roll back the driver all the way to the base Microsoft driver before installing the manufacturer's driver.

I run the machine with the base for a week or two to see how it behaves. If Windows Updates (WU) offers a driver, I install it. If there are issues with the WU driver, I roll it back to the base.

Unless there is an issue that needs a resolution, I do not look for the latest and greatest driver on the OEM site (Intel, AMD, BCM, NVIDIA, etc)

This is not a suggested course of action right now, don't change anything unless Boozad advises. You and Boozad are on a path - stay on it.

It might be helpful to compare ALL driver versions installed on your machine against what Lenevo support offers. There are quite a few recent drivers offered. Any one might be causing a conflict and the BSODs.
I would also check, but not change at this point, the BIOS version.

The only action I suggest in this post is to post a full Speccy report following this tutorial:
Speccy - Publish Snapshot of your System Specs

Thanks


Good luck, you're in very good hands with Boozad.
My System SpecsSystem Spec
06 Jun 2014   #27
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Thanks for the input mate, very much appreciated. I had been reading into an issue with the BIOS last night but it wasn't very clear. Maybe that is a route to take if all else fails.

So lite1, going with Slarty's advice is the way to go here. If you could post the screenshot of Speccy he's requested that would be great. I'm 99% certain your USB root hub should be using the Intel chipset driver, can you (after posting the screenshot) remove all USB devices and uninstall the USB 2.0 root hub. Reboot and allow Windows to install the relevant driver. Expand USB controllers again and let's see what's there.
My System SpecsSystem Spec
06 Jun 2014   #28
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Boozad View Post
Thanks for the input mate, very much appreciated.
.....
So lite1, going with Slarty's advice is the way to go here. If you could post the screenshot of Speccy he's requested that would be great.
.....
You're welcome.

To clarify..., the tutorial I linked for Speccy shows how to post a PUBLISHED report.

This is the full Speccy with sensitive information (keys) stripped out, so it's safe to post on a public forum. Screenshots for that much information would be unwieldy.

Here's the tutorial link again: Speccy - Publish Snapshot of your System Specs

lite1: if you follow that tutorial, it will provide a lot of system information that will make finding a resolution faster. Don't post the Speccy report itself, PUBLISH the report and post the link returned from the Piriform server.

Thanks

Bill
.
My System SpecsSystem Spec
06 Jun 2014   #29
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by Slartybart View Post
To clarify..., the tutorial I linked for Speccy shows how to post a PUBLISHED report.

This is the full Speccy with sensitive information (keys) stripped out, so it's safe to post on a public forum. Screenshots for that much information would be unwieldy.
Well every day's a schoolday. Sorry Bill I never followed the link and just wrongly presumed you'd requested a screenshot. My apologies there mate. I never knew about those reports either so that's very handy.
My System SpecsSystem Spec
06 Jun 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yes it is! I learn a lot every day... some things I even remember

I only amplified the fact so that you had as much system information as possible. I'm glad that Kari took the time to write it and I could stop arguing about a PUBLISHED report versus an attached report.

back to the issue, then.
My System SpecsSystem Spec
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 Several BSODs recent install of MS OneDrive; USB ext. HDs fail




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