Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue Screen of death service system exception

06 Jun 2014   #11
patrs63

Windows 7 Ultimate x32 trying to get x64
 
 

i guess it really related to battlefield 4 somehow from your experience is such a thing possible ?
and here is the attachment


My System SpecsSystem Spec
.
06 Jun 2014   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Most possible.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
When the driver is properly applied, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the result.
________________________
Code:
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f144dbb, fffff880027cf228, fffff880027cea80}

Probably caused by : atikmdag.sys ( atikmdag+c7dbb )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800f144dbb, The address that the exception occurred at
Arg3: fffff880027cf228, Exception Record Address
Arg4: fffff880027cea80, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+c7dbb
fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD:  fffff880027cf228 -- (.exr 0xfffff880027cf228)
ExceptionAddress: fffff8800f144dbb (atikmdag+0x00000000000c7dbb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT:  fffff880027cea80 -- (.cxr 0xfffff880027cea80;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=00000000000e0000 rdi=0000000000000002
rip=fffff8800f144dbb rsp=fffff880027cf460 rbp=fffffa8008789960
 r8=0000000000000002  r9=000000f418128000 r10=0000000000000000
r11=fffff880027cf690 r12=fffffa8008966480 r13=fffffa8007f02280
r14=fffffa8006c411d0 r15=fffff8800f07d000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc7dbb:
fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=00000000000e0000 rdi=0000000000000002
rip=fffff8800f144dbb rsp=fffff880027cf460 rbp=fffffa8008789960
 r8=0000000000000002  r9=000000f418128000 r10=0000000000000000
r11=fffff880027cf690 r12=fffffa8008966480 r13=fffffa8007f02280
r14=fffffa8006c411d0 r15=fffff8800f07d000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc7dbb:
fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000006a8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c7100
GetUlongFromAddress: unable to read from fffff800034c71c0
 00000000000006a8 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+c7dbb
fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 00000000000000a1 to fffff8800f144dbb

STACK_TEXT:  
fffff880`027cf460 00000000`000000a1 : 00000000`00000000 fffffa80`00000028 00000000`00000004 fffffa80`06c411d0 : atikmdag+0xc7dbb
fffff880`027cf468 00000000`00000000 : fffffa80`00000028 00000000`00000004 fffffa80`06c411d0 fffff880`0f1a5f6f : 0xa1


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+c7dbb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c

STACK_COMMAND:  .cxr 0xfffff880027cea80 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c7dbb

BUCKET_ID:  X64_0x7E_atikmdag+c7dbb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+c7dbb

FAILURE_ID_HASH:  {1bce3716-c561-7934-01c3-535369bb657c}

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`0f07d000 fffff880`0ff8d000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
06 Jun 2014   #13
patrs63

Windows 7 Ultimate x32 trying to get x64
 
 

Done and here is screenshot of the furmark test it got stable at 74C , test done for 15mins
so does that means bf4 got nothing to do with my bluescreenofdeath and then again what's seem to be the problem ?
** about the force close no worries i just hit f9 to take a screenshot and then i didnt waited for it to respond so not a problem i guess and i took the pic with printscreen
My System SpecsSystem Spec
.

06 Jun 2014   #14
patrs63

Windows 7 Ultimate x32 trying to get x64
 
 

and as i have read and been reading it could be a driver problem which could be solver but getting an older version of CCC or getting the windows driver but well that might decrease games stability and performance since as the developers say they increase stability and performance with each version especially for popular games which i play most.
or as i saw at an other website this thing which i dont really like
"""
Try simple things first!
1st.
boot into the bios and look at the bios rev on the main screen. asus on the older bios switch from a .rom to a .cap file. the newest bios has a lot of bug fixes and for windows 7/8. the other bug fixes are for ram and cpu code updates. there a usb flashback port to flash your mb without powering the mb on or put the new .cap file on a usb stick and use the bios updater inside of the mb bios. also make sure from the mb installer cd you did not install the Lucid Virtu Software V1.2.108.18765 for Windows 7 32bit & 64bit. it a know issues to crash windows and gpu when it tries to bond a ipgpu with a gpu.
i would also boot into safe mode..uninstall the ati drivers..get windows to boot into windows normal then install the newest intel chipset drivers then reboot. then try the ati drivers again

If not working try this:
2nd.
Follow every step :
Step 1: Download and install the latest ati graphic driver.AND DONT TURN OFF OR RESTART YOUR COMPUTER AFTER INSTALLATION

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmdag.sys to atikmdag.sys.old.

Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmdag.sy_.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmdag.sys. Or,

expand -r atikmdag.sy_ atikmdag.sys

Step 8: When the expansion is complete, copy the new atikmdag.sys from your Desktop to

C:\Windows\System32\Drivers

Step 9: Restart your computer and the problem should be resolved.

Its not faulty mb or card problem! The drivers is the main culprit here!
""
My System SpecsSystem Spec
07 Jun 2014   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This is a MSI board having an ASUS PID.
Code:
Product ID:                00426-OEM-8992662-00173
Original Install Date:     7/9/2013, 9:43:29 AM
System Boot Time:          6/6/2014, 4:00:13 PM
System Manufacturer:       MSI
System Model:              MS-7758
This may be the source of any problem. Can you tell us how you activated this windows installation?
My System SpecsSystem Spec
07 Jun 2014   #16
patrs63

Windows 7 Ultimate x32 trying to get x64
 
 

Quote   Quote: Originally Posted by Arc View Post
This is a MSI board having an ASUS PID.
Code:
Product ID:                00426-OEM-8992662-00173
Original Install Date:     7/9/2013, 9:43:29 AM
System Boot Time:          6/6/2014, 4:00:13 PM
System Manufacturer:       MSI
System Model:              MS-7758
This may be the source of any problem. Can you tell us how you activated this windows installation?
i have no idea , but this is personal build pc that i built (purchased all the specific hardware from 1 shop same one) i bought the windows as well and the shop had the computer in together and activated the windows and put on , i guess when i get this BSOD i shall take a pic of it and send it to him with the pc to solve it ?
its still in warranty
but what seems to be the problem exactly ? a mother board have asus pid :/ ?
My System SpecsSystem Spec
07 Jun 2014   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am guessing that you have got a counterfeit windows installation. And those are problematic. Can you post a report following the Windows Genuine and Activation Issue Posting Instructions? It will help us to determine whether my guess is correct or not.
My System SpecsSystem Spec
07 Jun 2014   #18
patrs63

Windows 7 Ultimate x32 trying to get x64
 
 

Quote   Quote: Originally Posted by Arc View Post
I am guessing that you have got a counterfeit windows installation. And those are problematic. Can you post a report following the Windows Genuine and Activation Issue Posting Instructions? It will help us to determine whether my guess is correct or not.
here i would really like to know if its counterfeit or not

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {FC222F50-BDEB-4521-8CC1-941A41011610}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FC222F50-BDEB-4521-8CC1-941A41011610}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-3397813922-1786779290-2813070985</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130410000000.000000+000</Date></BIOS><HWID>E8473A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65504</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): The specified module could not be found. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2014 11:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAln0+5/4LEsJGPxCp7D7OcIqbYKqIL85/lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SLIC			_ASUS_		Notebook
My System SpecsSystem Spec
07 Jun 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a problem in your MGADiag report....

Code:
Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): The specified module could not be found.
This is not a common one.

You also have what appears to be a counterfeit copy of Office installed.

Your BIOS is dated April 2013 - well after the release of Windows 8.
The motherboard is an MSI retail one, but the Product Key in use for Windows is one from an ASUS computer.

Your installations of both Windows and Office are counterfeit.
You need to reformat and reinstall using genuine media and Key.
My System SpecsSystem Spec
08 Jun 2014   #20
patrs63

Windows 7 Ultimate x32 trying to get x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have a problem in your MGADiag report....

Code:
Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): The specified module could not be found.
This is not a common one.

You also have what appears to be a counterfeit copy of Office installed.

Your BIOS is dated April 2013 - well after the release of Windows 8.
The motherboard is an MSI retail one, but the Product Key in use for Windows is one from an ASUS computer.

Your installations of both Windows and Office are counterfeit.
You need to reformat and reinstall using genuine media and Key.
what does window 8 got to do ?
i have window 7 , and what the problem with MSI one having asus one dunno , about the office ya i know its counterfeit my friend gave me this one and told me this. but the window 7 ultimate shall be 100% genuine
My System SpecsSystem Spec
Reply

 Blue Screen of death service system exception




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD from System Service Exception and KMode Exception Not Handled
For a long time now i have been getting BSOD's, pretty much all of the time from System Service Exception and KMode Exception Not Handled. Sometimes the PC never gets to the BSOD and just freezes up and restarts. This happens at any time whether im doing nothing or on the internet, sometimes it...
BSOD Help and Support
BSOD - Kmode exception and System Service exception
Hi Guys, I'm a composer working on a deadline and have started to experience quite intermittent BSOD's. It appears to happen at higher system loads. I'm reasonably experienced in building custom machines (this is my third on), and so far have never experienced issues with them. This current...
BSOD Help and Support
blue screen errors "NTFS file system / system service exception
Hello, receiving random different BSODs: NTFS_FILE_SYSTEM SYSTEM_SERVICE_EXCEPTION MEMORY_MANAGEMENT CRITICAL_STRUCTURE_CORRUPTION Details:
BSOD Help and Support
Black not blue screen of death when system under moderate load
Hi, I am going through some problems with my system dying on me, and was hoping to get a second opinion by having someone look over my system information. I built my system about 6 months ago my spec are AMD Phenom II 1100T 3.3gh MSI 890FXA-GD65 Motherboard Corsair Vengeance memory 8G
BSOD Help and Support
Had a blue screen of death and have system issues
Windows 7 Home premium 32 bit Windows Vista is the original install on the system It's a full retail version. about 2 to 3 years old my os has been reinstalled three times altogether the age of the previous os is about 6 months.
BSOD Help and Support
'System Service Exception'
While playing games I keep getting a blue screen labeled 'System Service Exception'. It happens every time I'm in a game, but is random on how long until it does, sometimes right away, other times 30-40 mins. I attached the "minidump" below. Thanks in advance for any help.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App