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Windows 7: BSOD while playing approximately 15 minutes of Watch Dogs (Kernel 41)

04 Jun 2014   #1
Lumin

Windows 7 Home 64 bit
 
 
BSOD while playing approximately 15 minutes of Watch Dogs (Kernel 41)

Hi, I've searched around to see if there are similar problems out there that can help out with my BSOD situation, but none of them seems to work/unresolved or unrelated.

I've only had this problem lately while playing the new game Watch Dogs, I can play the game for around 15 minutes before the game crashes for a few seconds and then BSOD happens. My graphics drivers is updated to the current version, I changed the graphics settings in Watch Dogs to either low or off, tried playing the game in full screen and also windowed mode, but the problem still persists. I have the system requirements to play the game as well.

Here are my specs:

CPU: intel i7 3770k
GPU: NVIDIA GeForce GTX 660 Ti
PSU: Corsair AX850
RAM: 4x Corsair Vengeance 4GB (16GB)
MOBO: Sabertooth Z77

I had a look at my event logs, the critical causing this crash is Kernel Power 41 and possibly along with the error: BugCheck 1001

I've used SF Diagnostic Tool to attach the dump files and other information.
Attachment 320449

If there's anything else you need to know to help solve this, let me know.

Any help with this situation is much appreciated!
Thanks!


My System SpecsSystem Spec
.
05 Jun 2014   #2
Thedoctor44

 

Code:
Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1bede
Uninstall AVG using the removal tool.

http://www.avg.com/gb-en/utilities

Replace it with MSE and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

Tip   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.


My System SpecsSystem Spec
05 Jun 2014   #3
Lumin

Windows 7 Home 64 bit
 
 

Hi, thanks for the reply. I removed AVG using the link you provided and tried to play the game again, the same thing happens, it's still says kernel 41 on the event log along with:-

BugcheckCode 26
BugcheckParameter1 0x5003
BugcheckParameter2 0xfffff70001080000
BugcheckParameter3 0x80816
BugcheckParameter4 0x808140010302c
SleepInProgress false
PowerButtonTimestamp 0

If that helps at all?
I can play any other game with high graphics without any problems, such as Battlefield 4.

Thank you in advance.
My System SpecsSystem Spec
.

05 Jun 2014   #4
Thedoctor44

 

Upload all new dump files.

Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times


Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec
07 Jun 2014   #5
Lumin

Windows 7 Home 64 bit
 
 

Hi, here's the recent dump file
Attachment 320868

I did the disk check, everything was fine, then did the sfc /scannow and three time it stopped at 67% complete and windows resource protection could not perfrom the requested operation. then back to C:\windows\system32>

I've ran SeaTools and my HDD passed

Thanks
My System SpecsSystem Spec
08 Jun 2014   #6
Thedoctor44

 

Code:
BugCheck 1A, {5003, fffff70001080000, 80816, 808140010302c}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2984f )
Code:
4: kd> !wsle 2

Working Set @ fffff70001080000
    FirstFree    80816  FirstDynamic        c
    LastEntry    80ac0  NextSlot            5  LastInitialized    80b6e
    NonDirect        0  HashTable           0  HashTableSize          0

Reading the WSLE data ......Unable to get Wsle table block - address fffff70001081088 - count 1024 - page 0x180
The working set list entries are corrupt, this is mainly caused by bad RAM.

Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing
My System SpecsSystem Spec
11 Jun 2014   #7
Lumin

Windows 7 Home 64 bit
 
 

I ran the memtest up to 10 passes to make sure it hasn't missed anything, but wasn't sure if that's long enough? but after 26 hours it said no errors.

I am also messaging the UPlay's technical support about the game and they have told me to do certain instructions, but still getting the same result, so here's the latest dump file
Attachment 321327

Many thanks
My System SpecsSystem Spec
11 Jun 2014   #8
Thedoctor44

 

Your Nvidia display driver is causing issues...

Roll it back to an earlier version (late 2013) to see if it helps the problem.

Code:
6: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f0fe000 fffff880`0fd62000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 20 00:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
12 Jun 2014   #9
Lumin

Windows 7 Home 64 bit
 
 

Hi, I rolled back the video card driver to an earlier date and tried the game again, but this time the game playing time only last around 5 minutes than the usual 15/20 minutes or so before the crash and BSOD happens. The event log still said it was Kernel 41, but the BSOD changed to "System Service Exception" so I'm guessing that the roll back might have caused this? Occasionally I see Memory Management on the BSOD. I looked around to find a solution to this and some people suggest a clean windows install, should I try that?

But I've attached the latest minidump: Attachment 321515

Thanks so much for your help already!
My System SpecsSystem Spec
12 Jun 2014   #10
Thedoctor44

 

Right, changing the display version seemed to help.
I suggest rolling back a few times to see if the issue persists.
My System SpecsSystem Spec
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 BSOD while playing approximately 15 minutes of Watch Dogs (Kernel 41)




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