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Windows 7: Frequent BSOD 0x24, 0x50 - most recent while updating drivers

06 Jun 2014   #1
chispaluz

windows 7 64 bit Home Premium
 
 
Frequent BSOD 0x24, 0x50 - most recent while updating drivers

I'm cleaning up my brother's computer and noticed that he's having BSOD errors. I ran memtest86 overnight with 0 errors, so doesn't appear to be a RAM issue. Ran sfc /scannow and found a few errors that could not be fixed. Ran sfc /scannow 3 more times with same results. Would appreciate any advice.
Thanks!


My System SpecsSystem Spec
.
06 Jun 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

Here's a couple drivers being flagged,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x66f6e
Intel graphics driver,

Driver Reference Table - igdkmd64.sys


Code:
Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Mar 25 18:17:43 2011 (4D8D3EB7)
    CheckSum:         00BBA692
    ImageSize:        00BB1BC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try updating that.

Here's another,

Code:
Unable to load image \SystemRoot\system32\drivers\fbfmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fbfmon.sys
Lenovo boot optimizer driver,

Driver Reference Table - fbfmon.sys

Code:
Loaded symbol image file: fbfmon.sys
    Image path: \SystemRoot\system32\drivers\fbfmon.sys
    Image name: fbfmon.sys
    Timestamp:        Wed Nov 24 01:42:09 2010 (4CECDDF1)
    CheckSum:         00019FE1
    ImageSize:        00014000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try updating that or uninstalling it.

I would consider these tests as well,

Please perform the following tests,

chkdsk /r

SeaTools for DOS and Windows

As for the files that SFC couldn't fix if you post the CBS log I'll see if I can get someone here to look at it, but you may need to do a Repair Install
My System SpecsSystem Spec
07 Jun 2014   #3
chispaluz

windows 7 64 bit Home Premium
 
 

Thanks for the help.
I updated the graphics driver and have had not more bsods, but am not sure how to update or uninstall the boot optimizer driver. Where can I find it? I did not see it in the Device Mgr.
I ran chkdsk /r and it found no issues.
I am running SeaTools.
Here is the cbs log from the scannow. I had to save it in notepad from an elevated cmd prompt. It wouldn't let me attach it otherwise. Hoping it won't involve a repair install.
Thanks again.
Becky
My System SpecsSystem Spec
.

07 Jun 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome,

Can you run this tool again and let it finish collecting all the data, it will help by providing more specific info about that computer,

Additional information is required.

1. Download this file to your desktop or other convenient location,
download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.



Thanks for the log and for the time being let's wait on the optimizer uninstall or update, I need to have more info about that computer,

I would ask for you to fill in the specs in your profile but since this is your Brother's computer, if you could just give more detailed specs, Make, full model #, Laptop or Desktop.

Good that chkdsk came back without issues, that was just precautionary due to one of the bugchecks.
My System SpecsSystem Spec
07 Jun 2014   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by chispaluz View Post
Here is the cbs log from the scannow. I had to save it in notepad from an elevated cmd prompt. It wouldn't let me attach it otherwise. Hoping it won't involve a repair install.
Can you do option three of this tutorial and just post the sfcdetails.txt, I should have specified that before.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
07 Jun 2014   #6
chispaluz

windows 7 64 bit Home Premium
 
 

Thanks again.
It's a Lenovo laptop, G570. 4GB RAM, about 500MB HDD.

I tried pasting that script in the elevated cmd prompt, but it wouldn't attach the sfcdetails file. I looked at the file, and it was 0 kb, and contained zero characters in notepad. I tried running the script again a few more times, and nothing was saved on my desktop.

Here are the results for the tool I downloaded.

The first 2 scans with SeaTools passed. Still have another hour on the long generic.

I really do appreciate the help. Hopefully it was just an issue with the Graphics driver...

Becky
My System SpecsSystem Spec
07 Jun 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, thanks for trying. I've asked for someone to look at the CBS log for you, Thank you for following instructions.

Let's hope it's just your graphics driver, I'll have a look to see if the other one has an update right now.
My System SpecsSystem Spec
07 Jun 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, one more thing here, I'm not sure why it is not getting included in the upload but can you go to,

> type msinfo32 > click on that, when it opens > go to file > save as > name it msinfo and make sure it is an "nfo" file.

Then upload that in your next reply.
My System SpecsSystem Spec
07 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In this case the SFC scan is only showing us part of the story - we need to see a CheckSUR log as well.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
08 Jun 2014   #10
chispaluz

windows 7 64 bit Home Premium
 
 

Here's the msinfo file. I'm working on the scan with the following tool next.
My System SpecsSystem Spec
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