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Windows 7: BSOD Bad_pool_header

06 Jun 2014   #1
FreddW

Windows 7 Home 64bit
 
 
BSOD Bad_pool_header

I just got a Bad Pool Header BSOD. I was able to restart fine. Unfortunately, i had a lot of programs running so i imagine it could be any number of things. I've upploaded the log from your software as well as logs from bluescreenviewer. Bluescreenviewer had two files highlighted - ntoskrnl.exe and tcpip.sys. Any help would be most appreciated.

Fredd


My System SpecsSystem Spec
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06 Jun 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forums FreddW,

Code:
Debug session time: Sat Jun  7 01:16:44.650 2014 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 2 days 17:25:52.915
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
BugCheck 19, {20, fffffa801293f9d0, fffffa801293f9f0, 402000c}
BugCheck Info: BAD_POOL_HEADER (19)
Bugcheck code 00000019
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa801293f9d0, The pool entry we were looking for within the page.
Arg3: fffffa801293f9f0, The next pool entry.
Arg4: 000000000402000c, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
MaxSpeed:     3000
CurrentSpeed: 2993
BiosVersion = P02-A2
BiosReleaseDate = 10/31/2011
SystemManufacturer = Gateway
SystemProductName = DX4860
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Seems like MalwareBytes is the cause of your BSOD (?)

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

RTKVHD64.sys Tue Nov 30 15:03:19 2010 (4CF4BDD7)
Realtek High Definition Audio Function Driver
Driver Reference Table - RTKVHD64.sys

netr28x.sys Tue Apr 19 09:31:37 2011 (4DAD0219)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Driver Reference Table - netr28x.sys

Rt64win7.sys Mon May 16 20:53:31 2011 (4DD13A6B)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

To perform a clean install of a driver, follow this tutorial:
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-


Then please carry out the steps below.

Reduce items at start-up:Perform a clean boot: Eset contributes to BSOD's. Please remove it for testing purpose.

Recommended antivirus software for Windows 7 based on stability compared to others:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:Run a Hard Drive test:Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Good luck.
My System SpecsSystem Spec
07 Jun 2014   #3
FreddW

Windows 7 Home 64bit
 
 

Thanks a lot. Now that you mention it, Malwarebytes did download a new version a couple days ago. I thought that was supposed to be a reliable program. So, Eset NOD32 is not recommended for Windows 7?
My System SpecsSystem Spec
.

07 Jun 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by FreddW View Post
Thanks a lot. Now that you mention it, Malwarebytes did download a new version a couple days ago. I thought that was supposed to be a reliable program. So, Eset NOD32 is not recommended for Windows 7?
It is, but just remove it for testing purpose.
You can install it back it at a later time.
My System SpecsSystem Spec
07 Jun 2014   #5
FreddW

Windows 7 Home 64bit
 
 

OK. is it OK to disable it for testing or do you recommend a complete uninstall?
My System SpecsSystem Spec
07 Jun 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by FreddW View Post
OK. is it OK to disable it for testing or do you recommend a complete uninstall?
Complete uninstall
My System SpecsSystem Spec
08 Jun 2014   #7
FreddW

Windows 7 Home 64bit
 
 

OK. I'll do that. Thanks
My System SpecsSystem Spec
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 BSOD Bad_pool_header




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