Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Frequent BSOD - win32k.sys (0x0000003b)

07 Jun 2014   #1
Warmonkey

Windows 7 Ultimate x64
 
 
Frequent BSOD - win32k.sys (0x0000003b)

Hi.

I have been getting this BSOD pretty frequently (it's getting more frequent by the day) over the last few months. It didn't start happening with any notable event. I didn't get any new hardware and I believe all my drivers are updated.

I attached the minidump.


My System SpecsSystem Spec
.
07 Jun 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum Warmonkey,

Reduce items at start-up:Perform a clean boot: Install all updates including Service Pack One:Remove AVG for the testing purpose.

Recommended antivirus software for Windows 7 based on stability compared to others:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Scan with Kaspersky TDSSKiller:ESET online scanner: Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

lirsgt.sys Sun May 17 19:06:57 2009 (4A100BF1)
part of a Copy Protection platform developed by Tages SA
Driver Reference Table - lirsgt.sys

atksgt.sys Sun May 17 19:36:34 2009 (4A1012E2)
part of a Copy Protection platform developed by Tages SA
Driver Reference Table - atksgt.sys

NTIOLib_X64.sys Mon Jan 18 08:31:59 2010 (4B53C81F)
MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5
Driver Reference Table - NTIOLib_X64.sys

hssdrv6.sys Tue May 15 05:06:22 2012 (4FB18FEE)
Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
Driver Reference Table - hssdrv6.sys

To perform a clean install of a driver, follow this tutorial:Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:Run a Hard Drive test:Check for heating issues using Speccy or HWmonitor

Upload a screen shot: BSOD SUMMARY:
Code:
Debug session time: Sun Jun  8 03:14:27.879 2014 (UTC + 6:00)
Missing Windows 7 Service Pack 1
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
System Uptime: 0 days 10:31:26.175
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BugCheck 3B, {c0000005, fffff960000d604b, fffff88007c62030, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000d604b, Address of the instruction which caused the bugcheck
Arg3: fffff88007c62030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
MaxSpeed:     3200
CurrentSpeed: 3192
BiosVersion = V2.3
BiosReleaseDate = 04/19/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
My System SpecsSystem Spec
Reply

 Frequent BSOD - win32k.sys (0x0000003b)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD after press alt+f4 0x0000003b ntoskrnl.exe win32k.sys
last i remember that happend after i press alt+f4 while playing PES 2015 with bluescreenview. it suggested that ntoskrnl.exe win32k.sys are caused this here my spec : Laptop Asus A43SA Intel Core i3 2330m Radeon 6730m 2GB >>driver = amd-catalyst-omega-14.12-with-dotnet45-win7-64bit HDD 640...
BSOD Help and Support
BSOD 0x0000003b, Win32k.sys, ntoskrnl.exe
Dear Support, I have been taking random BSOD last 2 months. In many occasions it starts while being in-game for a while, or while browsing in Modzilla at at the same time. I have been trying to solve this issue for some time now. I updated nearly everything, re-installed Windows 7 64 bit 2 times...
BSOD Help and Support
BSOD 0x0000003B win32k.sys, ntoskrnl.exe
hi I've been having BSOD for months now, at random times, most often when watching videos or listening music. When computer freezes, there's a strange buzzing noise coming from my speakers. I have allredy updated audio and graphic card drivers and tested ram and hard drive...
BSOD Help and Support
BSOD 0x0000003B win32k.sys
Hello. My english is very bad,but I will try to explain. I left the computer On and when got home, see BSOD. WhoCrashed report: windows version: Windows 7 Service Pack 1, 6.1, build: 7601 windows dir: C:\Windows CPU: GenuineIntel Intelฎ Core™2 Duo CPU E8400 @ 3.00GHz Intel586, level: 6 2...
BSOD Help and Support
BSOD Message: Stop 0x0000003B win32k.sys
I've seen various threads suggesting resolving this by removing firewall software. However, I'm not running any security software except Microsoft Security Essentials. I suspect it may have something to do with the webcam (a Microsoft LifeCam NX-6000), but it's hard to tell because the blue...
BSOD Help and Support
By von, bsod stop 0x0000003b, win32k.sys
Hey guys thanks for stopping by and reading my thread, i am really annoyed with this error. Stupd blue screen pops up. And says system_exception(i think). Please help me, minidumps for u 4:
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

ฉ Designer Media Ltd

All times are GMT -5. The time now is 20:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App