Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while surfing

08 Jun 2014   #1
vshen

New Jersey
 
 
BSOD while surfing

Computer flickers and then shuts down and reboots automatically. Has happened several times today already and usually am surfing. One of the error messages I got before my computer shut down by itself was about the graphics driver. Attached are SF diagnostic tools files. Any feedback would be appreciated. Using an HP computer, 64 bit, AMD Phenom II X4 840T processor, 6gb RAM, ATI Radeon HD 4200


My System SpecsSystem Spec
.
08 Jun 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum vshen,

Looks like the BSOD was caused due to outdated ATI drivers.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6113, 216.00 KB (221,184 bytes), 4/11/2011 7:18 PM)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008dd14e0, fffff8800456c67c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008dd14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800456c67c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+667c
fffff880`0456c67c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05d799c8 fffff880`04688000 : 00000000`00000116 fffffa80`08dd14e0 fffff880`0456c67c 00000000`00000000 : nt!KeBugCheckEx
fffff880`05d799d0 fffff880`04687d0a : fffff880`0456c67c fffffa80`08dd14e0 fffffa80`0b3a1600 fffffa80`08945010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05d79a10 fffff880`0472ef07 : fffffa80`08dd14e0 00000000`00000000 fffffa80`0b3a1600 fffffa80`08945010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05d79a40 fffff880`04758b75 : 00000000`ffffffff 00000000`0001e84a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05d79b20 fffff880`047572bb : 00000000`00000102 00000000`00000001 00000000`0001e84a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05d79b50 fffff880`0472a2c6 : ffffffff`ff676980 fffffa80`08945010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05d79bf0 fffff880`04756e7a : 00000000`00000000 fffffa80`0b3a1600 00000000`00000080 fffffa80`08945010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05d79d00 fffff800`03129fee : 00000000`fffffc32 fffffa80`08946b60 fffffa80`04eee9e0 fffffa80`08946b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05d79d40 fffff800`02e805e6 : fffff800`03004e80 fffffa80`08946b60 fffff800`03012cc0 fffff880`0123f384 : nt!PspSystemThreadStartup+0x5a
fffff880`05d79d80 00000000`00000000 : fffff880`05d7a000 fffff880`05d74000 fffff880`0a49eb70 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+667c
fffff880`0456c67c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+667c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bea0343

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04566000 fffff880`045a1000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed May 12 07:24:19 2010 (4BEA0343)
    CheckSum:         00044ACB
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Reduce items at start-up:Perform a clean boot: Remove AVG and NORTON (They contribute to BSOD's.) and replace it with Microsoft Security Essentials.

Recommended antivirus software for Windows 7 based on stability compared to others:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Scan with Kaspersky TDSSKiller:ESET online scanner: Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

netr28ux.sys Tue Dec 28 17:53:58 2010 (4D19CFD6)
Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
Driver Reference Table - netr28ux.sys

To perform a clean install of a driver, follow this tutorial:Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-Post back with results. Good luck.

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Mon Jun  9 05:46:52.245 2014 (UTC + 6:00)
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:32:33.884
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )
BugCheck 116, {fffffa8008dd14e0, fffff8800456c67c, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa8008dd14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800456c67c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1026
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Jun  9 05:04:27.133 2014 (UTC + 6:00)
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:33:01.382
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )
BugCheck 116, {fffffa800b8ba010, fffff88004ae667c, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa800b8ba010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004ae667c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1026
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
Reply

 BSOD while surfing




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD while surfing the web
I haven't received a BSOD for months, so I'm not sure why I suddenly got one today. Please help.
BSOD Help and Support
BSOD while surfing the web
okey so I've gotten plenty of BSOD's now and here's the dump file. I got the BSOD when I surfed the web. Thx for help
BSOD Help and Support
BSOD while surfing the net
While i was surfing the net,my computer encountered a BSOD,however,it auto restarts and i could not get a glimpse of the BSOD error.I had a past BSOD error 1E before but i ignored it. Ill upload my files.I'm no computer expert,so just explain the problem in simple english,thank you very much.
BSOD Help and Support
BSOD while surfing the web
I was just doing some homework on my laptop when it suddenly BSOD. I saw that Intel rapid storage system was involved in the problem and so it shut down. When I turned it on again only the windows logo appeared and it never booted to the login screen. I tried Safe Mode and it doesn't work either. I...
BSOD Help and Support
BSOD when surfing web
Hi, Problem occurs only when browsing the net and not during games, even heavy. Memtest ok. PSU replaced to OCZ 750 W. Antyvir is NOD32 by ESET ver. 4.2.71.2 - and should be recognized by Perfmon, and it isn't... however... I just updated BIOS ("Desc: Improve stability issues") on this ASUS...
BSOD Help and Support
BSOD while surfing the net
HI, I dunno what happen coz i just got BSOD while surfing the net. Below are the msg after restart: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 50
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 13:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App