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Windows 7: BSOD while browsing the internet. System_Service_Exception

17 Jun 2014   #21
Rarabka233

Windows 7 Professional x64
 
 

I have only been using one GPU for 3 days and just had my first crash.


My System SpecsSystem Spec
.
18 Jun 2014   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a bigger one.
Code:
BugCheck 124, {0, fffffa801c463028, be000000, 800400}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
The best available guide on it is here: Stop 0x124 - what it means and what to try .... better you follow it.
My System SpecsSystem Spec
18 Jun 2014   #23
Rarabka233

Windows 7 Professional x64
 
 

I stopped overclocking and updated my bios. I assume I should stick with that one GPU longer to see if I get a crash on that end.
My System SpecsSystem Spec
.

18 Jun 2014   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Rarabka233 View Post
I stopped overclocking and updated my bios.
Well done.

Quote   Quote: Originally Posted by Rarabka233 View Post
I assume I should stick with that one GPU longer to see if I get a crash on that end.
I agree.
My System SpecsSystem Spec
22 Jul 2014   #25
Rarabka233

Windows 7 Professional x64
 
 

So I have only been using one gpu for almost a month now and I just got a blue screen today.
My System SpecsSystem Spec
23 Jul 2014   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x3B, probably caused by atikmpag.sys. Sometimes improper application/update of the display driver may cause this issue.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then reinstall the display driver again.
________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800f2e72ac, fffff8800618f950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ac )

Followup: MachineOwner
---------

10: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800f2e72ac, Address of the instruction which caused the bugcheck
Arg3: fffff8800618f950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ac
fffff880`0f2e72ac 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff8800618f950 -- (.cxr 0xfffff8800618f950;r)
rax=fffff8800f462660 rbx=0000000000000000 rcx=fffffa801e873028
rdx=0000000000000000 rsi=fffff8800619094c rdi=fffff8800f462030
rip=fffff8800f2e72ac rsp=fffff88006190330 rbp=fffff88006190461
 r8=00000000658693c4  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa80226ba040 r13=0000000000000051
r14=0000000000000000 r15=fffffa801c5261c0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb12ac:
fffff880`0f2e72ac 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8800f462660 rbx=0000000000000000 rcx=fffffa801e873028
rdx=0000000000000000 rsi=fffff8800619094c rdi=fffff8800f462030
rip=fffff8800f2e72ac rsp=fffff88006190330 rbp=fffff88006190461
 r8=00000000658693c4  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa80226ba040 r13=0000000000000051
r14=0000000000000000 r15=fffffa801c5261c0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb12ac:
fffff880`0f2e72ac 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  FlashPlayerPlu

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f2e72ac

STACK_TEXT:  
fffff880`06190330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ac


FOLLOWUP_IP: 
atikmdag+b12ac
fffff880`0f2e72ac 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  537ea85f

STACK_COMMAND:  .cxr 0xfffff8800618f950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ac

BUCKET_ID:  X64_0x3B_atikmdag+b12ac

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ac

FAILURE_ID_HASH:  {fc45c035-4f58-c61a-a7de-09e0d0439a63}

Followup: MachineOwner
---------

10: kd> lmvm atikmdag
start             end                 module name
fffff880`0f236000 fffff880`101df000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri May 23 07:16:07 2014 (537EA85F)
    CheckSum:         00F417E6
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD while browsing the internet. System_Service_Exception




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