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Windows 7: Win 7 freezes, black screen hence power is on

11 Jun 2014   #1
shamskabra

Windows 7 Ultimate SP1 64 bit
 
 
Win 7 freezes, black screen hence power is on

Dear friends,
I am having problem with win7 Dual core processor it keep crashing, screen goes black , power stays on. If i boot the system next time on restart screen stays black, but if i press the power button once, i noticed that after a while computer shuts down and on restart it works fine for some times then repeat the above process.

Crash report is included in jpeg file.
Hop some one here could help.
Thank you


My System SpecsSystem Spec
.
13 Jun 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
15 Jun 2014   #3
shamskabra

Windows 7 Ultimate SP1 64 bit
 
 

Thank you Arc, here is the zip file
My System SpecsSystem Spec
.

15 Jun 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi shamskabra.

Download and install Intel® Graphics Media Accelerator Driver, Windows 7.
Let us know the situation after installing it.

Also, as your hardware seems to be of about five years old, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
My System SpecsSystem Spec
15 Jun 2014   #5
shamskabra

Windows 7 Ultimate SP1 64 bit
 
 

hello Arc, i dont think my computer is getting hot, but here is the screen shot for the review.
Thank you
My System SpecsSystem Spec
15 Jun 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Temps are fine, so hoping the driver will do good for you.
My System SpecsSystem Spec
15 Jun 2014   #7
shamskabra

Windows 7 Ultimate SP1 64 bit
 
 

Thank you Arc, I assume what you meant by driver is the graphic driver, i will try to reinstall it. Thank you again
My System SpecsSystem Spec
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 Win 7 freezes, black screen hence power is on




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