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Windows 7: Multiple BSOD on my PC

11 Jun 2014   #1
pogasta

Windows 7 Professional N x64
 
 
Multiple BSOD on my PC

Hello, i have a problem with my computer. I am getting random BSOD (its like 2 times per day or once per 3 month). I have reinstalled my system, but it ddidnt help. I am including .dump file and log from your software. I think it could be caused by RAM, but i am not sure. I hope someone can help.


My System SpecsSystem Spec
.
11 Jun 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
ID produktu:                         00426-OEM-8992662-00173 ==> ASUS OEM
Datum původní instalace:             10.12.2013, 20:28:14
Čas spuštění systému:                11.6.2014, 12:26:48
Výrobce systému:                     Gigabyte Technology Co., Ltd.
Hi pogasta.

You cannot have an ASUS license on a retail Gigabyte motherboard unless it is counterfeit; and stop 0x3B BSODs are most possible for a counterfeit installation.
Code:
BugCheck 3B, {c0000005, fffff800034c4504, fffff880094a88c0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+d4 )

Followup: MachineOwner
---------
Get a valid retail license from microsoft to activate your installation.
My System SpecsSystem Spec
11 Jun 2014   #3
pogasta

Windows 7 Professional N x64
 
 

So that mean BSODs are happening cause of pirate copy of system ? I thought is hardware problem.
My System SpecsSystem Spec
.

11 Jun 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

0X3B BSODs are often caused by system files corruptions. Counterfeit installations are not capable to get the updates properly, and some files are modified in it, too.

So if a stop 0x3B appears to a counterfeit installation, it is the first thing that is to be rectified.
My System SpecsSystem Spec
16 Jun 2014   #5
pogasta

Windows 7 Professional N x64
 
 

OK, i have reinstaled my computer and now i have an original Windows7. But i got BSOD again. I am including files again
My System SpecsSystem Spec
16 Jun 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The new one is a Memory Management BSOD.
Code:
BugCheck 1A, {41790, fffffa800b65f020, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )

Followup: MachineOwner
---------
Either the RAM is causing issue or any driver passing bad info to the memory.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
17 Jun 2014   #7
pogasta

Windows 7 Professional N x64
 
 

After 14 hours of Memtest no error apeared. So i turned on Driver Verifier and my system crashed again after like 8 hours of running. BTW: I found out that PC usualy crash when I am watching streams (fullscreen) in my Google Chrome)
My System SpecsSystem Spec
18 Jun 2014   #8
pogasta

Windows 7 Professional N x64
 
 

Bump
My System SpecsSystem Spec
18 Jun 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disable driver verifier. It is not a driver issue.
Code:
BugCheck 1A, {41284, 3c485001, 7075, fffff70001080000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )

Followup: MachineOwner
---------
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes:
Device driver, memory, kernel

Two possibilities are already minimized, and kernel errors should not be there after you clean installed with an original media and duly updated it.

Have you performed a clean reinstall to rectify the previous counterfeit installation?
My System SpecsSystem Spec
18 Jun 2014   #10
pogasta

Windows 7 Professional N x64
 
 

I have reinstalled it fully, i even format my HDD.
My System SpecsSystem Spec
Reply

 Multiple BSOD on my PC




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