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Windows 7: BSOD when downloading

13 Jun 2014   #1
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD when downloading

Getting a clock interrupt on a secondary processor when I am downloading/installing files. Most notably from online games.


My System SpecsSystem Spec
.
13 Jun 2014   #2
Thedoctor44

 

Your Gigabyte Easy Saver - mobo power utility driver is causing issues.

Uninstall these programs...

Code:
Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
Start Menu\Programs\GIGABYTE\EasySaver	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public
Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
Start Menu\Programs\Advanced SystemCare 7	Public:Start Menu\Programs\Advanced SystemCare 7	Public
Start Menu\Programs\Driver Booster	Public:Start Menu\Programs\Driver Booster	Public
We do have some other bugchecks that can only be properly analysed with Kernel Memory Dumps.

Code:
BugCheck 101, {19, 0, fffff880009b3180, 4}
The reason we need Kernel Memory Dumps is because this bugcheck indicates a processor is not responding to interrupts, more specifically a clock interrupt was initiated to keep the processors in sync, the signal is sent out, then the processors have to respond within the allocated time interval which in this case was 19 ticks, because processor 4 didn't respond so the system bugchecks.

The 3rd parameter is the address of the PRCB which contains information about the processes running.

Now minidumps only record the processor that initiated the bugcheck which isn't the one that was at fault so we cannot properly analyse the cause, it might be caused by the gigabyte bloatware but we'll see.
My System SpecsSystem Spec
13 Jun 2014   #3
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you, I am in the process of deleting the programs you mentioned. I will see if that resolves the issue.
My System SpecsSystem Spec
.

13 Jun 2014   #4
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hmm now my downloads are just freezing instead of causing a BSOD. Any other recommendations?
My System SpecsSystem Spec
13 Jun 2014   #5
carwiz

Windows 7 Pro-x64
 
 

Did you reboot?
My System SpecsSystem Spec
13 Jun 2014   #6
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, should I add my dump files?
My System SpecsSystem Spec
13 Jun 2014   #7
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did a reinstall of my game and soon as i started to download i got the clock interrupt again. Rebooted than i got another crash, this time it was IRQL not less or equal.
My System SpecsSystem Spec
13 Jun 2014   #8
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Maybe this info would help also?
My System SpecsSystem Spec
14 Jun 2014   #9
Thedoctor44

 

That last zip file is the installer for BlueScreenview which isn't accurate enough to take action on.

As I stated in my last reply to analyse 0x101 errors we need a Kernel Memory Dump.
Follow these instructions on how to change to Kernel Memory Dumps.

Dump Files - Configure Windows to Create on BSOD

Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.

Don't zip it up as it corrupts the dump file by compressing it.
My System SpecsSystem Spec
14 Jun 2014   #10
Arioch555

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Having trouble trying to get Google Drive to share
My System SpecsSystem Spec
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